Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Beautiful site good delivery too bad for the defect of the ordered product
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Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Good product. Fast and careful shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
It's great that you deliver to Reunion!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Very happy with the hat; delay a bit long compared to what was announced at the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Very good quality. Pleasant to the touch and top finish
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
The site is well made with good information on each product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
The product meets my expectations, good quality. However, there was an error in the size I requested (58 instead of 57)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
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Response from Chapellerie Traclet
Hello, please excuse us, we do not manage the delivery part. Colissimo indicates that they sent you an email on Sunday 30/08/2020 - 22:07, Email to Recipient: "Routing PUS to BP" Email opened. Indicating that the package could not be delivered to the chosen pickup point at the start. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Practical and well-stocked site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
excellent product - the payment was made immediately after the order but the delivery only took place 3 weeks later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Incorrect description on this item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Easy navigation, good packaging, excellent delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
good, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
The manager is a bit stubborn but the shop is correct. This is my second order, faster than the first and a third will follow, my boss having broken my visor.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Very nice hat, sent quickly. I asked a question because I would like to find the same model for winter but I'm still waiting for the answer, hence 4 stars instead of 5!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
The hat is identical to the photo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The visor does not lower well, blurry with glasses, a rigid visor would be better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
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Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
compliant with the description and fast+++
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Great variety of models but disappointing delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Well-made site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2020
easy to use site, lots of choices, slight delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Fast and efficient order, Beware of the gift message that is not respected. Too bad they lost the 5th star.
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Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for forgetting the text.
The gift wrap was not forgotten?
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
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Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
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Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Quick and efficient / good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Fast delivery. Meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
I am disappointed the hats do not have the same circumference even though I chose the same size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Fast delivery, good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Great choice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
More choices in sizes would be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Very precise and responsive
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