Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
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Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
The follow-up is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Would have liked an email to inform that the product was not immediately available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very.... very long order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
The site is very slow and the purchasing procedure is a bit tedious due to these slowness. The ordered caps are of excellent quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2020
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Product of beautiful quality and well packaged for delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2020
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Very satisfied, easy site to order from, perfect reception, real professionals as I like.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
A lot of choice on this site, at different prices. The description of the items is well done and the ordered items are of quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
maybe review your head size or check the size of the hats
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Matches the description. Nice hat. Too bad there are lots of threads sticking out, it didn't look clean. A few snips of scissors fixed that.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Disappointed, did not receive the ordered color.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
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Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
Order conforms to the description of the ordered item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
perfectly conforms to the description, and correct delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Navigation a bit difficult when you are not too fixed on a choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Still waiting for my purchase. Very unconsiderate in email exchanges.
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Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
This is the second time I place an order and I would recommend Chappelerie Traclet to anyone who wants to hear it. Bravo and keep providing excellent service and choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
This is my first purchase at Traclet. The site is simple and complete. Very good. The transaction was easy and quick. TNT delivery without problems. Courteous delivery person..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
clear and easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
The price of my hat was 19.00 euros at the end of the series with a photo as proof. At the time of placing my order, the price was no longer the same 35 euros. I reported it to the Traclet house who asked me for the proof photo. To this day I have no response. Not very commercial, disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Order not yet received. I believe that the delivery times are too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Hello, all my orders have been fulfilled very satisfactorily. However, I would like to point out that some products (a half Stetson top hat, for example) are offered as "favorites" and "coming soon" for months without any way to obtain them, which is frustrating and prevents a replacement purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
I received the delivery but I am being asked to pay another 20.50 CHF to pick up the package. However, during my order, the shipping fee was already included in the price. Therefore, I still have not picked up the package before having an explanation. And if I have to pay this amount, I will directly return it and demand a refund.
Thank you in advance for your attention to this message.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
First order! No particular problem regarding the site BUT A BIG PROBLEM as soon as the item is not available, I only received information about a restocking issue AFTER I had placed, validated, and paid for the order! I did not appreciate at all this principle of not informing at the time of the order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Unacceptable delivery time!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Good but be careful with the return of orders. Check your suppliers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Correct navigation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
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Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The delivery is reliable and serious.
However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2020
Regret of my choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Well-made site. Large selection of hats with a separate category to facilitate searching. Timely delivery. I am satisfied with my order.
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