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Rating: 4 out of 5
well no problems to report
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I ordered size 56 and received size 59 (it's not size 57). No time to exchange :-((
Otherwise, the item is compliant and of quality, and the delivery was fast.
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Otherwise, the item is compliant and of quality, and the delivery was fast.
A
Rating: 4 out of 5
very good site a lot of choice pleasure to look at
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A
Rating: 3 out of 5
Well-designed site, except that it is not specified anywhere that you lose your loyalty points after a year. I lost them two weeks later (if I had known, I would have ordered on time). The hat shop offered to reactivate them, but since I have no purchases planned, it's useless.
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A
Rating: 4 out of 5
in line with expectations, even surprised by the speed of delivery.
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
Delivery on time. Packed in a box with wrapping paper.
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A
Rating: 2 out of 5
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
A
Rating: 4 out of 5
very good site product of very good quality.
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A
Rating: 4 out of 5
Not tried yet.
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A
Rating: 2 out of 5
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
A
Rating: 4 out of 5
Everything is fine
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A
Rating: 2 out of 5
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
A
Rating: 4 out of 5
Nothing to report good delivery and well packaged
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 3 out of 5
The product did not fit me... I had to pay the return shipping costs.
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Response from Chapellerie Traclet
Hello
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
A
Rating: 4 out of 5
I am satisfied with the service.
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A
Rating: 4 out of 5
It is very well made
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 3 out of 5
The product is of good quality, but the size is smaller than the indicated size.
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A
Rating: 4 out of 5
I am generally satisfied.
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A
Rating: 4 out of 5
efficient, responsive, very good... The item is in accordance with what was announced, an objection about the nature of the bias that borders the screen, cotton is not easy to disinfect, it would have been better to put nothing, otherwise a plastic bias.
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A
Rating: 4 out of 5
Good.
I am satisfied
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I am satisfied
A
Rating: 3 out of 5
Delivery is compliant and careful.
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A
Rating: 4 out of 5
availability by email
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A
Rating: 3 out of 5
FOR THE DISAPPEARED COLORS
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A
Rating: 3 out of 5
Correct site
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A
Rating: 3 out of 5
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
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A
Rating: 4 out of 5
Good.
They respond very quickly to emails. Very good point
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They respond very quickly to emails. Very good point
A
Rating: 2 out of 5
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
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Response from Chapellerie Traclet
Hello, in the case where the model does not suit you, it is of course possible to change it for a more suitable model for you. Best regards, Traclet
A
Rating: 1 out of 5
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
A
Rating: 3 out of 5
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
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A
Rating: 4 out of 5
not enough photos of hats worn on mannequins
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A
Rating: 4 out of 5
Site: good
Articles: good
Display the availability of sizes more clearly.
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Articles: good
Display the availability of sizes more clearly.
A
Rating: 4 out of 5
Large selection, very good site. Some difficulties in operating several filters at the same time.
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A
Rating: 4 out of 5
Well detailed.
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A
Rating: 4 out of 5
A bit slow, but completely excusable with the epidemic...
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A
Rating: 4 out of 5
no issues with site navigation
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A
Rating: 4 out of 5
Hat shop worthy of the name, I highly recommend
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A
Rating: 4 out of 5
very satisfied
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