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Rating: 5 out of 5
Very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersE
Rating: 5 out of 5
item received as described and delivered within the expected time
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V
Rating: 5 out of 5
Serious brand, staff available to inform customers. I recommend for any hat purchase project.
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N
Rating: 5 out of 5
No problem! Thank you! I will order again
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J
Rating: 5 out of 5
Nothing to complain about the site or the quality of the PAMPA
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J
Rating: 5 out of 5
Easy to use site, good choice of products,
Compliant with my expectations
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Compliant with my expectations
P
Rating: 5 out of 5
Perfect as always.
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T
Rating: 5 out of 5
Very clear site
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P
Rating: 5 out of 5
It's impeccable
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B
Rating: 5 out of 5
Very fast and careful shipping, product totally compliant with the description.
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J
Rating: 5 out of 5
Everything perfect
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J
Rating: 5 out of 5
all good!
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W
Rating: 5 out of 5
perfectly meets my expectations.
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F
Rating: 5 out of 5
Quality product and compliant with my order.
I recommend
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I recommend
B
Rating: 5 out of 5
Product compliant with the catalog
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V
Rating: 5 out of 5
Super easy to use, fast delivery
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P
Rating: 5 out of 5
Nothing to say for this first order! Everything went well!
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J
Rating: 5 out of 5
Quality product, Tilley T5, well packaged and fast delivery.
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D
Rating: 5 out of 5
Very good service
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L
Rating: 5 out of 5
Very good!
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S
Rating: 5 out of 5
A quality service
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D
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
very fast for delivery.
good quality product
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good quality product
R
Rating: 5 out of 5
Very nice workmanship. Easy size adjustment. Compliant with the description. I am satisfied
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P
Rating: 5 out of 5
Hat for the hat
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F
Rating: 5 out of 5
Wide choice in the field of fine beanies for what I was looking for, I am satisfied. Maybe not enough ease to find the different variants of the same item, for example the colors
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E
Rating: 5 out of 5
First experience on this site very positive! There is an enormous choice and the hat I chose is magnificent! Arrived very quickly. I am delighted, thank you.
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H
Rating: 5 out of 5
Excellent product! Good quality, impeccable service! A company we love! Bravo!
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J
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy to use site. Very fast delivery. Quality product.
All good!
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All good!
D
Rating: 5 out of 5
It was great, thank you
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J
Rating: 5 out of 5
Easy to use
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C
Rating: 1 out of 5
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
M
Rating: 5 out of 5
thank you everything is perfect
impossible to do better for navigation on the site, the package, the speed of delivery and the kindness of the gentleman on the phone
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impossible to do better for navigation on the site, the package, the speed of delivery and the kindness of the gentleman on the phone
D
Rating: 5 out of 5
Fast delivery
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D
Rating: 5 out of 5
A lot of choices of beautiful things.
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M
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Very satisfied with my order
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M
Rating: 5 out of 5
Detailed presentation of the merchandise and good advice.
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N
Rating: 5 out of 5
Package arrived in good condition
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