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Rating: 5 out of 5
Serious seller, fast delivery to Belgium.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
I recommend. Responsive and attentive people.
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F
Rating: 5 out of 5
The site is well built. No problem
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P
Rating: 5 out of 5
Magnificent cap. Very satisfied.
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M
Rating: 5 out of 5
Very satisfied with this product as well as the quality
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A
Rating: 5 out of 5
Fast delivery
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B
Rating: 2 out of 5
The hat seems to be of good quality, but my disappointment is not there.
I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not
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I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not
Response from Chapellerie Traclet
Hello
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
M
Rating: 5 out of 5
Great top hat, of good quality and exactly as per the photo and our expectations. Thank you very much
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D
Rating: 5 out of 5
Good site very well stocked that can satisfy many customers the product I bought is of very good quality
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A
Rating: 2 out of 5
For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.
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Response from Chapellerie Traclet
Hello
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 5 out of 5
Easy site
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Y
Rating: 5 out of 5
The product matches the image and the transport packaging is effective; as new upon arrival as it was at departure
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M
Rating: 5 out of 5
Received on time
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A
Rating: 5 out of 5
100% satisfied with this purchase and the seller.
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P
Rating: 5 out of 5
super nothing to say ultra fast shipping product conforms to my order and product of very high quality I had in the 2000s bought a bowler hat that I still own of course
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B
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Fast. The item is exactly what we expected
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F
Rating: 3 out of 5
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
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P
Rating: 5 out of 5
French quality at the rendezvous
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C
Rating: 5 out of 5
excellent
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H
Rating: 5 out of 5
Very satisfied
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X
Rating: 5 out of 5
Very nice website with a lot of beautiful products and countless choices of everything related to headwear (hat cap beanie etc etc...). The possibility to leave a message at the time of ordering is great, the response was very quick. The shipping and the product were very neat. Super fast delivery. I recommend the Traclet store for your purchases and moreover it is located in France. Thank you
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S
Rating: 5 out of 5
In every way conforms to my expectations. Thank you!
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M
Rating: 5 out of 5
Very easy to find the desired items.
A huge choice for all budgets.
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A huge choice for all budgets.
R
Rating: 5 out of 5
Site that offers a huge choice, varied models and at all prices, very fast shipping, careful packaging, I recommend!
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J
Rating: 5 out of 5
Five stars? Like those of a palace? They are totally deserved. First of all for the great quality of the products received which perfectly match the description made on the site.
Then for the extreme care taken with the packaging. Everything was designed, for example for a hat, so that it arrives in perfect condition, even if the package fell into the hands of somewhat hasty delivery people.
Also for respecting the deadlines announced at the time of ordering and, finally, for the availability of the people you can reach online.
Frankly, it's a great online store that gives the impression of having made your purchase around the corner. They should share the recipe with others...
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Then for the extreme care taken with the packaging. Everything was designed, for example for a hat, so that it arrives in perfect condition, even if the package fell into the hands of somewhat hasty delivery people.
Also for respecting the deadlines announced at the time of ordering and, finally, for the availability of the people you can reach online.
Frankly, it's a great online store that gives the impression of having made your purchase around the corner. They should share the recipe with others...
S
Rating: 5 out of 5
The site is very good, the choice is large.
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P
Rating: 5 out of 5
Perfect in every way. Lots of choices on the site, speed of ordering and delivery.
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D
Rating: 5 out of 5
Very well done
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F
Rating: 5 out of 5
Everything is perfect site delivery. The product meets my expectations. Excellent work.
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P
Rating: 5 out of 5
Very good welcome, supply and delivery impeccable, thank you TRACLET
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M
Rating: 5 out of 5
Excellent! Beautiful quality cap for a very good price!
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G
Rating: 5 out of 5
Perfect thank you very fast shipping, very good site
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A
Rating: 5 out of 5
Super site
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B
Rating: 5 out of 5
Very good site, simple and complete.
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D
Rating: 5 out of 5
serious company
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B
Rating: 5 out of 5
Super
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J
Rating: 5 out of 5
Simply perfect!
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J
Rating: 5 out of 5
Excellent customer service, and top-notch products. Bravo, we would like customer service like this in all companies.
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M
Rating: 5 out of 5
Excellent
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