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Français J
Rating: 3 out of 5
I regret that the chapka is not made in France by your workshop
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
Satisfied with the hat and its delivery. Disappointed with the number of emails received when I only need to know 3 things: (1 and 2) that my order has been taken into account and at the same time receive the invoice, (3) that the order has arrived.
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E
Rating: 5 out of 5
This is the second time I order from this site and I am still very satisfied with the choice and the quality of the selected products.
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R
Rating: 5 out of 5
Following a purchase, one of the hats was too similar to one I already had. I contacted customer service who immediately issued a return slip and I was able to return my item without any problem and get another size for another one. Top!
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C
Rating: 5 out of 5
Very serious company. This is my second purchase and I am still very satisfied with the quality of the product and the speed of shipping. Plus, very efficient on the phone.
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H
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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C
Rating: 5 out of 5
Nothing to complain about, TOP!!!
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F
Rating: 5 out of 5
Very nice hats, fast and careful shipping, a return processed at lightning speed and a site that makes you want to wear lots of hats, hats off!
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J
Rating: 5 out of 5
Fast and in accordance with the order, very good merchandise;
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C
Rating: 5 out of 5
Nice selection of quality western hats. Good communication, responsive and efficient. Order received as announced
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J
Rating: 5 out of 5
I am satisfied
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M
Rating: 5 out of 5
Very happy and satisfied
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M
Rating: 5 out of 5
Perfect. Beautiful quality.
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J
Rating: 3 out of 5
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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M
Rating: 5 out of 5
It's perfect, everything corresponds exactly to our expectations
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N
Rating: 5 out of 5
Perfect, from the order to the reception
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B
Rating: 5 out of 5
Order tracking and shipping perfect
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D
Rating: 3 out of 5
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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N
Rating: 5 out of 5
Fast delivery. Items well protected and of quality
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D
Rating: 5 out of 5
Serious, simple for orders, items received quickly, excellent. They do everything to satisfy us in case of problems!
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A
Rating: 5 out of 5
An easy and excellent experience
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J
Rating: 5 out of 5
Perfect thank you
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P
Rating: 5 out of 5
Excellent site. Very fast delivery. Too bad the number of out-of-stock items is still a bit high.
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M
Rating: 5 out of 5
Very satisfied with my purchase. Quick order and in line with my wishes.
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L
Rating: 5 out of 5
Very beautiful product
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E
Rating: 5 out of 5
Perfect in every way, thank you
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D
Rating: 5 out of 5
Very good
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F
Rating: 2 out of 5
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
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Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Rating: 5 out of 5
Very happy with this experience
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P
Rating: 3 out of 5
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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N
Rating: 5 out of 5
fast delivery handed over in person good responsive business discussions
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B
Rating: 5 out of 5
Very well made site with a wide choice. Customer service available in case of issues!
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C
Rating: 5 out of 5
Hat arrived very quickly, as described, of very good quality, I recommend without any problem
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M
Rating: 5 out of 5
The site is easy to use, if you search well you find what you are looking for
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M
Rating: 5 out of 5
Very well advised, fast delivery in protective cardboard!
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H
Rating: 5 out of 5
Order placed easily and fast delivery, nice quality cap.
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L
Rating: 5 out of 5
Fast delivery and product as ordered
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M
Rating: 3 out of 5
Rather satisfied, very good responsiveness in message exchanges
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C
Rating: 5 out of 5
A lot of choice on the site, fast delivery, item meets my expectations, soft and comfortable nightcap and moreover, made in France.
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M
Rating: 5 out of 5
Site easy to fill out. Quick response. Shipment without any problem in 3 days.
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