Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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F
Francis-Moeava P.
Rating: 5 out of 5
following a purchase from 04/09/2024
Long-time customer, always perfect.
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Grégory D.
Rating: 3 out of 5
following a purchase from 05/09/2024
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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Ruffini V.
Rating: 2 out of 5
following a purchase from 02/09/2024
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
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Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
J
Jacques W.
Rating: 5 out of 5
following a purchase from 04/09/2024
I am delighted with my purchases
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Clotilde G.
Rating: 5 out of 5
following a purchase from 04/09/2024
Always satisfied with the Traclet house, reinforced packaging, and many models and accessories, I highly recommend this seller
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Pierre R.
Rating: 5 out of 5
following a purchase from 25/08/2024
Perfect thank you
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Joel C.
Rating: 5 out of 5
following a purchase from 02/09/2024
Very fast delivery. Perfect
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Martine L.
Rating: 5 out of 5
following a purchase from 06/09/2024
Order taken into account very quickly
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Chris P.
Rating: 5 out of 5
following a purchase from 05/08/2024
Perfect.
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Julien G.
Rating: 5 out of 5
following a purchase from 03/09/2024
Very satisfied. Good product and fast delivery. I will recommend
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Véronique H.
Rating: 5 out of 5
following a purchase from 29/08/2024
Great clarity allowing for an informed choice
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Jean-Noël C.
Rating: 5 out of 5
following a purchase from 04/09/2024
Easy order, clear, pleasant site, fast delivery.
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Dimitri E.
Rating: 5 out of 5
following a purchase from 03/09/2024
I am satisfied with the site, and I find what I need there.
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Cédric C.
Rating: 5 out of 5
following a purchase from 08/08/2024
A bit delayed shipment but reliable! The package was well protected inside. Good communication, I recommend!
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Baron Thomas V.
Rating: 5 out of 5
following a purchase from 06/09/2024
I am absolutely enchanted by the excellent service and kindness of the whole team at Mr. Traclet.
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Jean M.
Rating: 5 out of 5
following a purchase from 04/09/2024
Very good.
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Bertrand C.
Rating: 5 out of 5
following a purchase from 03/09/2024
Everything perfect, as usual!
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Philippe D.
Rating: 5 out of 5
following a purchase from 03/09/2024
The site offers very high quality items. The order is very easy. The processing is quick and the shipping is done within the indicated time.
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Philippe J.
Rating: 5 out of 5
following a purchase from 01/09/2024
A preliminary information request received a very partial response. Otherwise, impeccable service.
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Philippe R.
Rating: 5 out of 5
following a purchase from 04/09/2024
A very nice hat seen during a hike in Wales:
Tilley Traveller LTM6 AIRFLO
Order and delivery impeccable!
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Chantal B.
Rating: 5 out of 5
following a purchase from 04/09/2024
everything corresponds both to the order and the delivery
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Michel R.
Rating: 5 out of 5
following a purchase from 03/09/2024
A site easy to navigate
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Herve C.
Rating: 5 out of 5
following a purchase from 31/08/2024
Pretty hat exactly what I ordered. Very good
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Christian S.
Rating: 5 out of 5
following a purchase from 02/09/2024
Missing felt wedges to adjust the size on the canvas hat. For the more rigid polyester hat, this is not necessary.
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Sabrina P.
Rating: 5 out of 5
following a purchase from 30/08/2024
Very well designed site.
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Olivier L.
Rating: 5 out of 5
following a purchase from 31/08/2024
Professional and responsive. The feathers of the hat were not present in the box and after contact they were sent to me by email the next day.
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Patricia L.
Rating: 5 out of 5
following a purchase from 04/09/2024
Order shipped very quickly, delivery without problems. Impeccable. I am completely satisfied.
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Sotha S.
Rating: 3 out of 5
following a purchase from 04/09/2024
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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Roger L.
Rating: 5 out of 5
following a purchase from 04/09/2024
Purchase and delivery without any difficulty
Perfect site, which I recommend
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Geraldine B.
Rating: 5 out of 5
following a purchase from 04/09/2024
Everything
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François L.
Rating: 5 out of 5
following a purchase from 29/08/2024
you can find absolutely everything!!
very wide choice.
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Sophie R.
Rating: 5 out of 5
following a purchase from 03/09/2024
Excellent quality beret at a competitive price and delivered quickly. Bravo!
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Claude C.
Rating: 5 out of 5
following a purchase from 28/08/2024
Varied collection. Item corresponds to the description, well packaged and received quickly.
Small problem with the credit card order but quickly resolved by the perfect and quick responsiveness of the site manager.
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Catherine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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Veaux T.
Rating: 5 out of 5
following a purchase from 02/09/2024
Great
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Sébastien V.
Rating: 5 out of 5
following a purchase from 30/08/2024
Fast shipping, top packaging and a nice surprise upon receipt: very good quality product!
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Philippe C.
Rating: 5 out of 5
following a purchase from 30/08/2024
Easy navigation on the site
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Jean-Denis R.
Rating: 5 out of 5
following a purchase from 01/09/2024
Impeccable service, I recommend.
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Gabriella M.
Rating: 5 out of 5
following a purchase from 06/08/2024
Very nice hat.
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Anne G.
Rating: 5 out of 5
following a purchase from 31/08/2024
Fast shipping, product conforms to the description. (The little goodies included in the box)
A first purchase that will not be the last!
Serious site.
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