English 
Français L
Rating: 5 out of 5
Very nice item well packaged and without shock, fast delivery
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Excellent: The online contact, the efficiency of the responses to questions, the speed of order execution.
Translated reviews
P
Rating: 5 out of 5
Top site and seller
Translated reviews
M
Rating: 5 out of 5
Your site is a beautiful discovery. It's hard to find a hat that suits you when you have a "big head". Nice hat, to be seen in use during our next trip to Senegal.
Translated reviews
J
Rating: 5 out of 5
Very nice hat!
Translated reviews
A
Rating: 5 out of 5
Beautiful hat as described - Size as expected - Superb
Translated reviews
C
Rating: 3 out of 5
Nothing to report.
Translated reviews
L
Rating: 5 out of 5
The product meets my expectations. Delivery on time and package arrived in perfect condition.
Translated reviews
S
Rating: 5 out of 5
Very good. Delivery on the scheduled date and careful packaging of the hat.
Translated reviews
L
Rating: 5 out of 5
Clear information and reliable details provided on the site as well as very fast delivery, thank you.
Translated reviews
A
Rating: 5 out of 5
Just perfect!
Translated reviews
E
Rating: 5 out of 5
Remember to report when items are not French
Translated reviews
E
Rating: 5 out of 5
Quality and responsiveness
Translated reviews
M
Rating: 5 out of 5
Just perfect! The ordered product, the contact with Customer Service, browsing the site... So let's give a big Cocorico for this "Made in France"!
Translated reviews
M
Rating: 5 out of 5
Fast delivery
Translated reviews
A
Rating: 5 out of 5
Quick and in line with expected products
Translated reviews
M
Rating: 5 out of 5
Everything is perfect; super fast delivery
Translated reviews
T
Rating: 5 out of 5
Perfect!! Everything is perfect!! I needed information for an order, I made a mistake on my order, ... all of this was resolved impeccably by the customer service of Maison Traclet which is very responsive, fast delivery, good follow-up ... and kindness on the phone!!!
Translated reviews
F
Rating: 5 out of 5
I received my STETSON hat well, it is magnificent, the finish is perfect, the size is great, the quality is superb too, I am very happy, thank you very much for this beautiful hat and fast delivery for Belgium
Translated reviews
F
Rating: 5 out of 5
Fast delivery and perfect packaging
Translated reviews
J
Rating: 5 out of 5
Delivery within the announced deadlines. Products matching the delivery
Translated reviews
M
Rating: 5 out of 5
Very fast delivery and product matching the photo and description.
Translated reviews
J
Rating: 5 out of 5
Speed of delivery. Compliance
Translated reviews
Y
Rating: 1 out of 5
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
Translated reviews
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
C
Rating: 5 out of 5
Hat of very good quality
Translated reviews
P
Rating: 5 out of 5
Easy navigation, welcoming, many choices, satisfactory prices. Quick order, extra fast delivery. Perfect
Translated reviews
A
Rating: 5 out of 5
Speed between order and delivery. Easy navigation on the site.
Translated reviews
D
Rating: 1 out of 5
I returned the item ordered by mistake, no refund, scam site, do not order at all.
Translated reviews
Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Rating: 5 out of 5
Quality product as always and fast and perfect service
Translated reviews
J
Rating: 5 out of 5
Very satisfied with the order, very well packaged, very good delivery, fast... I recommend this site.
Translated reviews
E
Rating: 5 out of 5
Fast and efficient service
Translated reviews
A
Rating: 5 out of 5
fast and beautiful quality
Translated reviews
V
Rating: 3 out of 5
Difficult to find returns
Translated reviews
F
Rating: 5 out of 5
serious and responsive
Translated reviews
I
Rating: 5 out of 5
Panama of very nice quality. Impeccable packaging. Fast shipping. I recommend!
Translated reviews
C
Rating: 5 out of 5
Speed and quality of service
Translated reviews
A
Rating: 5 out of 5
Very fast shipping and package arrived in very good condition
Translated reviews
G
Rating: 5 out of 5
Very good advice from the hat shop for the size of the hat. Fast and careful shipping!
Translated reviews
M
Rating: 5 out of 5
Very satisfied Exactly what I was looking for
Translated reviews
L
Rating: 5 out of 5
Order received very quickly. Very well packaged! We will not hesitate to recommend this site.
Translated reviews