Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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H
Henri B.
Rating: 3 out of 5
following a purchase from 30/07/2024
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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Fabien A.
Rating: 5 out of 5
following a purchase from 30/07/2024
Package well packaged, fast delivery and very beautiful hats
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Patrice H.
Rating: 5 out of 5
following a purchase from 30/07/2024
very good
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Joseph C.
Rating: 5 out of 5
following a purchase from 28/07/2024
Very good, complete with a huge choice!
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François B.
Rating: 5 out of 5
following a purchase from 29/07/2024
Good quality, meets my expectations
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Yves H.
Rating: 5 out of 5
following a purchase from 29/07/2024
Everything was perfect! Both the hat and the delivery to the relay point
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David M.
Rating: 5 out of 5
following a purchase from 29/07/2024
very good fast service
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Ludovic C.
Rating: 5 out of 5
following a purchase from 29/07/2024
Really happy with my order your site is very good.
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Rose Marie D.
Rating: 5 out of 5
following a purchase from 27/07/2024
perfect meets my expectations excellent quality
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Nino G.
Rating: 5 out of 5
following a purchase from 14/07/2024
Super delivery and service
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Bernard L.
Rating: 5 out of 5
following a purchase from 28/07/2024
Navigation on the site very easy, relatively fast delivery and package arrived in perfect condition.
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Vincent C.
Rating: 5 out of 5
following a purchase from 27/07/2024
Very good service, good handling of the order, item carefully packaged.
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Pierre J.
Rating: 5 out of 5
following a purchase from 28/07/2024
Quality item sent quickly, very happy with my purchase.
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Alain B.
Rating: 5 out of 5
following a purchase from 24/07/2024
Perfect easy to use
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Frederic P.
Rating: 5 out of 5
following a purchase from 23/07/2024
Very fast delivery
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Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
D
David H.
Rating: 5 out of 5
following a purchase from 24/07/2024
A big thank you to the customer service who managed to ship me in record time a hat that was no longer available. Regarding the hat, the quality of the finishes is top, the shape and color correspond exactly to the photos. (Traveller Jones Indiana). Thank you again
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Didier D.
Rating: 5 out of 5
following a purchase from 18/07/2024
very satisfied, quality product and fast delivery
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Sylvie D.
Rating: 5 out of 5
following a purchase from 20/07/2024
Serious site very satisfied!
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Pierre M.
Rating: 5 out of 5
following a purchase from 25/07/2024
Quality products, careful and protected packaging, fast delivery. Order with your eyes closed for your headgear!
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Christian M.
Rating: 5 out of 5
following a purchase from 12/07/2024
Everything is OK, nothing to complain about
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Jf H.
Rating: 5 out of 5
following a purchase from 25/07/2024
Wide choice, fast delivery.
Nickel
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V. P.
Rating: 5 out of 5
following a purchase from 25/07/2024
ok, perfect
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Laurence C.
Rating: 5 out of 5
following a purchase from 19/07/2024
Second order perfect
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Marie D.
Rating: 5 out of 5
following a purchase from 20/07/2024
Great experience with them, birthday gift wrapping, what a nice intention thank you. Careful packaging plus plus. Quality items I recommend, go for it! See you soon!
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Jacky R.
Rating: 5 out of 5
following a purchase from 25/07/2024
Easy order, punctual delivery.
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Pascale L.
Rating: 5 out of 5
following a purchase from 22/07/2024
Easy navigation. Fast delivery
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Yves D.
Rating: 5 out of 5
following a purchase from 23/07/2024
Thumb
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Julien A.
Rating: 5 out of 5
following a purchase from 12/07/2024
Top product once again!!!
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Julien A.
Rating: 5 out of 5
following a purchase from 20/07/2024
Top product, I've ordered several times and never disappointed, but be careful with your size it's important!!! Thank you Traclet!!!
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Carlos D.
Rating: 5 out of 5
following a purchase from 22/07/2024
Very good!
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Olivier B.
Rating: 5 out of 5
following a purchase from 24/07/2024
Delivery as per order.
Fast delivery.
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Sylvie D.
Rating: 5 out of 5
following a purchase from 23/07/2024
Delighted! Nice item, quality at the rendezvous, fast and careful shipping.
You just gained a customer.
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Laurent T.
Rating: 5 out of 5
following a purchase from 22/07/2024
A top transaction! I followed the recommendations for the hat size. 60 cm head circumference measured, chose the hat in 61.5 and it fits perfectly. The hat stays on well without falling when the head is down and remains super comfortable to wear, a very light hat that you forget very quickly once worn. And it has a great look, the whole is very qualitative. Very well packaged and fast delivery, a flawless performance!
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Thierry R.
Rating: 2 out of 5
following a purchase from 22/07/2024
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
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Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 20/07/2024
Very good products
Irreproachable quality
Fast delivery
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Daniel C.
Rating: 5 out of 5
following a purchase from 22/07/2024
High quality hat, I already have one, I ordered this one in case I lose one of my suitcases (working on a sunny site).
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K
Kauveh A.
Rating: 3 out of 5
following a purchase from 13/07/2024
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
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Christian R.
Rating: 5 out of 5
following a purchase from 22/07/2024
The item is as described.
Very fast delivery.
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A
Aicardi J.
Rating: 5 out of 5
following a purchase from 14/07/2024
Order received, conforms to my request and package very well protected, thank you
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