Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Company still very serious. Very nice product compliant with the description. Quality. Nice color too. Ultra-fast delivery. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Matches the photo, and in my opinion fits me perfectly size top I wear 59 ordered 58.59. delivery within 48h by collisimo without signature bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Great after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Fast shipping and delivery, compliant product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Good customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
First order nothing to complain about quality hat fast delivery I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Very good that's why I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
No problem placing an order. Moreover, the order fees were refunded since the order was over 90€
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Easy to navigate, very large number of items and easy to find.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Very satisfied, very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2024
Carefully packaged order and fast shipping. Very happy with my purchase!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Item corresponding to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2024
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Super marine cap
RAS I recommend it to everyone who loves the spirit of the sea
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Hello
Missing filters to choose from: cotton, linen, wool, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Reactive, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Fast delivery and carefully packaged items.
Compliant with my expectations regarding the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Super hat, super service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Fast shipping, good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
I am very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Site, delivery and product all excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Ras, everything was perfect.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2024
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
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Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
A lot of choices. Easy to navigate site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Very nice product and quality, received on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
The product matches the description, I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Easy to use site, a wide choice of products, very short delivery times..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2024
quick processing of my order - well arrived - serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
A big thank you for the pilgrim's staff. It is magnificent and the engraving is so well done!!!
The customer service is impeccable. The person responded to me immediately and was very professional. Very good follow-up too. Moreover, the order arrived in very short times and well packaged. I can only recommend Traclet.
Thank you again.
Laurence
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Satisfied with the site. Very well done and a lot of precision success on the hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2024
Perfect all around and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
order processed and shipped very quickly, careful packaging,
the ordered hat completely meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
I am always satisfied with the ordered product and the fast delivery. Your products are of good quality which encourages me to continue buying from you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Magnificent hat, very satisfied
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