Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Fast and product generally conforms to my expectations (good aesthetics but a bit "stiff")
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Response from Chapellerie Traclet
Hello Yann,
We sincerely thank you for your positive feedback. We are delighted to learn that our product meets your expectations and we hope to see you very soon in our store.
Best regards,
The Traclet Hat Shop Team
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Stephane B.
Rating: 5 out of 5
following a purchase from 21/06/2026
Item conforms to the description. Hat even better in real life than in the photo. Fast and careful shipping. I recommend
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our hat met your expectations and that you appreciated the speed of our service. Your recommendation touches us and motivates us to continue offering the best to our customers.
Best regards,
The boutique team.
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Michel F.
Rating: 5 out of 5
following a purchase from 25/06/2026
product conforms perfect delivery
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Response from Chapellerie Traclet
Hello Michel,
A big thank you for your flattering review! We are delighted to learn that the product meets your expectations and that the delivery was up to your standards. We hope to see you very soon in our store!
Best regards,
The Traclet Hat Shop Team
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Jean-Louis C.
Rating: 5 out of 5
following a purchase from 18/06/2026
the product perfectly matched the description. it's a well-made cap!
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Response from Chapellerie Traclet
Hello Jean-Louis,
We warmly thank you for your positive feedback. We are delighted that the cap suits you and meets your expectations. Do not hesitate to come back to see us, it will be a pleasure to assist you again in your choices.
Best regards,
The Traclet Hat Team
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Jean-Michel O.
Rating: 5 out of 5
following a purchase from 24/06/2026
Online hat shops can quickly disappoint if the packaging is not up to the desired hat. The Traclet house understood this well. I have already ordered hats from other sites but here I admit in terms of packaging, we travel first class with Traclet. Just look, tissue paper, foam crown protection and premium cardboard! Result, the hat arrives in perfect condition. And there, I want to say: "Hats off!"
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Response from Chapellerie Traclet
Hello Jean-Michel,
We warmly thank you for your very positive feedback. We are delighted that our care in packaging met your expectations and that your hat arrived in perfect condition. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
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Stephane W.
Rating: 5 out of 5
following a purchase from 24/06/2026
Quality product. Serious and protected shipping.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that you are satisfied with the quality of our products and our shipping service. Your satisfaction is our greatest reward.
Best regards,
The team at Chapellerie Traclet.
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Christian D.
Rating: 1 out of 5
following a purchase from 25/06/2026
Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence
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Response from Chapellerie Traclet
Hello Christian,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment regarding the follow-up of your exchange and we understand your frustration. We invite you to contact us directly by email at [email protected]; so that we can resolve this situation together.
Best regards,
The Chapellerie Traclet team.
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Clement H.
Rating: 5 out of 5
following a purchase from 24/06/2026
Fast delivery and hat corresponding to my purchase.
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Response from Chapellerie Traclet
Hello Clément,
We sincerely thank you for your positive feedback. We are delighted that the delivery was quick and that your hat perfectly meets your expectations. We look forward to seeing you soon in our store!
Best regards,
The Traclet Hat Team
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Laurent T.
Rating: 5 out of 5
following a purchase from 20/06/2026
Perfect delivery and packaging. The hat is really great! Take 2 sizes up to keep it airy and fresh.
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Response from Chapellerie Traclet
Hello Laurent,
We sincerely thank you for your positive feedback! We are delighted to learn that the delivery and packaging met your expectations and that you appreciate your hat. Your tip on sizes is very helpful, thank you for sharing it.
Best regards,
The shop team.
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Françoise L.
Rating: 5 out of 5
following a purchase from 21/06/2026
Perfect the hat corresponds well to what I expected.
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Response from Chapellerie Traclet
Hello Françoise,
We warmly thank you for your positive feedback! We are delighted to learn that the hat meets your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team.
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S T.
Rating: 5 out of 5
following a purchase from 23/06/2026
Very good welcome. Great choice offered. Thank you.
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Response from Chapellerie Traclet
Hello S.,
We sincerely thank you for your warm feedback. We are delighted that our welcome and our choice of products pleased you. We will be happy to welcome you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Christophe G.
Rating: 5 out of 5
following a purchase from 24/06/2026
Very satisfied with the in-store purchase
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your positive feedback! We are delighted to learn that your experience in the store was satisfactory. We look forward to welcoming you again at Chapellerie Traclet.
Best regards,
The store team
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Christine B.
Rating: 5 out of 5
following a purchase from 24/06/2026
Package received quickly and product conforms to what I ordered.
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Response from Chapellerie Traclet
Hello Christine,
We warmly thank you for your review! We are delighted to hear that your package arrived quickly and that the product meets your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team.
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Marc P.
Rating: 5 out of 5
following a purchase from 24/06/2026
Very good.
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Response from Chapellerie Traclet
Hello Marc,
We warmly thank you for your positive feedback! It is a real pleasure to know that you are satisfied with your experience at Chapellerie Traclet.
Best regards,
The boutique team.
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Beatrice T.
Rating: 5 out of 5
following a purchase from 24/06/2026
No transmission of my purchases and details to anyone, I am sorry for any legal actions regardless of your conditions. Thank you
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Response from Chapellerie Traclet
Hello Béatrice,
We warmly thank you for your trust and for your feedback. We are delighted to know that you feel safe with us. Don't hesitate to come back, we will always be there to serve you.
Best regards,
The Traclet Hat Shop Team
M
Maxime J.
Rating: 5 out of 5
following a purchase from 24/06/2026
Impeccable
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Response from Chapellerie Traclet
Hello Maxime,
We warmly thank you for your flattering review. We are delighted to learn that your experience was impeccable and we would be happy to welcome you again very soon.
Best regards,
The team at Chapellerie Traclet.
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Stephen M.
Rating: 1 out of 5
following a purchase from 25/06/2026
Still not received the item after more than a week.
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Response from Chapellerie Traclet
Hello Stephen,
We understand your frustration regarding the non-receipt of your order and we are sincerely sorry about it. We want to help you resolve this issue, so please do not hesitate to contact us directly so we can provide you with personalized assistance.
Best regards,
The Traclet Hat Shop team.
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Florence R.
Rating: 5 out of 5
following a purchase from 23/06/2026
Satisfactory.
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Response from Chapellerie Traclet
Hello Florence,
We sincerely thank you for your positive review. We are pleased to know that you are satisfied with your experience at Chapellerie Traclet.
Best regards,
The boutique team.
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Nicolas B.
Rating: 5 out of 5
following a purchase from 22/06/2026
Superb product Fast delivery and well-protected package.
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Response from Chapellerie Traclet
Hello Nicolas,
A big thank you for your warm feedback! We are delighted that you like our product and that your order was delivered quickly and safely. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop team
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Didier H.
Rating: 5 out of 5
following a purchase from 24/06/2026
The item suits me. It is a Hatteras cap size 57. Small downside, it has an elastic that is not in the description.
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Response from Chapellerie Traclet
Hello Didier,
We sincerely thank you for your positive feedback and are delighted that the Hatteras cap suits you. We take note of your comment regarding the elastic and will ensure to improve our description to better inform our customers.
Best regards,
The boutique team
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Nicolas B.
Rating: 5 out of 5
following a purchase from 22/06/2026
Quality hat and as described. Received on time as agreed. It was well packaged. Responsive on the phone.
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Olivier B.
Rating: 5 out of 5
following a purchase from 15/06/2026
Very satisfied.
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Daniel L.
Rating: 5 out of 5
following a purchase from 22/06/2026
Everything is perfect.
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Claudine P.
Rating: 5 out of 5
following a purchase from 24/06/2026
Good value for money.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 24/05/2026
Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.
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Response from Chapellerie Traclet
Hello Mathieu,
We are sincerely sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality of the product and the delivery time.
For the quality of this 100% cotton cap at 39 euros, please let us know the type of finish or quality of cotton you would have liked so we can discuss improvements with our manufacturer for this model.
Finally, we also offer other qualities and finishes of caps ranging from the simplest to the most sophisticated with UV protection models made in Europe with Soway but also in France.
Thank you for your feedback.
Best regards,
The Traclet Hat Shop team.
M
Marie-Odile W.
Rating: 5 out of 5
following a purchase from 08/06/2026
I am very satisfied with my order.
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Didier S.
Rating: 5 out of 5
following a purchase from 15/06/2026
Superb thank you very much.
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Alain S.
Rating: 5 out of 5
following a purchase from 22/06/2026
One of the best services I have ever received: ease of purchase, perfect logistics tracking, fast delivery: a flawless performance.
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Thierry L.
Rating: 5 out of 5
following a purchase from 20/06/2026
I bought a Göttmann baseball cap at the Traclet store in Roanne, on the advice of the saleswoman (light color, neck cover, UV protection): I am delighted with this product which, although different from my first choice, meets all my expectations in addition to being very light and easy to maintain.
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Jean Marc M.
Rating: 5 out of 5
following a purchase from 22/06/2026
Everything is perfect. Thank you.
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Bruno H.
Rating: 5 out of 5
following a purchase from 19/06/2026
Super product Tilley delivered on time. Perfect!
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Annabelle L.
Rating: 5 out of 5
following a purchase from 08/06/2026
I am very satisfied with the hats ordered. They are of excellent quality.
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Benjamin C.
Rating: 1 out of 5
following a purchase from 23/06/2026
Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...
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Response from Chapellerie Traclet
Hello Benjamin,
We are sincerely sorry to hear that your experience with our return service did not meet your expectations. We understand your frustration and apologize for the inconveniences encountered. We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Shop team.
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Agnès L.
Rating: 5 out of 5
following a purchase from 22/06/2026
Perfect in every way.
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Gaëtan G.
Rating: 5 out of 5
following a purchase from 22/06/2026
Excellent online site! You can enjoy it with your eyes closed and trust them.
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Italo T.
Rating: 5 out of 5
following a purchase from 22/06/2026
Hello received the cap I had perfect. Only problem the Jamioulx deposit library the owner is unpleasant and full of himself. Sad.
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Gregory P.
Rating: 5 out of 5
following a purchase from 20/06/2026
Excellent seller, product sent very quickly. Highly recommend
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Response from Chapellerie Traclet
Hello Gregory,
We warmly thank you for your enthusiastic review. We are delighted that you appreciated our service and the speed of the delivery. We look forward to seeing you soon in our shop!
Best regards,
The Traclet Hat Shop Team
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Joel C.
Rating: 5 out of 5
following a purchase from 20/06/2026
PERFECT
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Response from Chapellerie Traclet
Hello Joël,
A big thank you for your very positive feedback! We are delighted that your experience with us was perfect. Your satisfaction is our greatest reward.
Best regards,
The shop team
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Maguy C.
Rating: 5 out of 5
following a purchase from 21/06/2026
Very good product and a lot of choices
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Response from Chapellerie Traclet
Hello Maguy,
We sincerely thank you for your positive feedback! We are delighted that our selection of products pleases you and that you found what you were looking for. This motivates us to continue offering you the best.
Best regards,
The Traclet Hat Shop Team
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Yves R.
Rating: 5 out of 5
following a purchase from 19/06/2026
ALL GOOD
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Response from Chapellerie Traclet
Hello Yves,
We warmly thank you for your positive feedback. It is a pleasure to know that you are satisfied with your experience with us. We would be delighted to welcome you again soon.
Best regards,
The boutique team
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