English 
Français A
Rating: 5 out of 5
Exceptional customer service. Attentive, available, clear communication. All of this contributed to us placing an order.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very clear site, high quality product, quick handling of the order and shipping. Thank you
Translated reviews
A
Rating: 5 out of 5
Very good product, well-clipped suspenders
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 5 out of 5
very good quality item. Very satisfactory quality-price ratio and speed of reception
Translated reviews
A
Rating: 5 out of 5
Easy to order and pay. Delivery faster than expected on the site. Cap well wrapped in a package. Superb cap.
Translated reviews
A
Rating: 5 out of 5
my favorite hat shop....
Translated reviews
A
Rating: 5 out of 5
Very fast delivery. Product as described.
Translated reviews
A
Rating: 3 out of 5
I thought I was buying sailor berets and I received pom-poms. The site is misleading.
Translated reviews
A
Rating: 5 out of 5
Speed of shipping. Model meets my expectations.
Translated reviews
A
Rating: 5 out of 5
Fast shipping, quality item, really great! :)
Translated reviews
A
Rating: 5 out of 5
Very careful packaging, very good quality cap, fast delivery. I recommend
Translated reviews
A
Rating: 5 out of 5
Perfect delivery and my wool Kangol bucket hat is really of very good quality and it is beautiful, I will order all my hats, caps, and ushankas here, very happy!!!
Translated reviews
A
Rating: 5 out of 5
Fast delivery, very good product, I recommend
Translated reviews
A
Rating: 5 out of 5
Very easy to use site and very detailed
Translated reviews
A
Rating: 1 out of 5
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
Translated reviews
Response from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
The suspenders match exactly what I was looking for, and the reception was very quick. I will not hesitate to recommend an item from you.
Translated reviews
A
Rating: 5 out of 5
good
Translated reviews
A
Rating: 5 out of 5
flawless
Translated reviews
A
Rating: 5 out of 5
no problem, fast and efficient service!
Translated reviews
A
Rating: 5 out of 5
Navigation on the site, delivery time, product quality… Everything is perfect! Thank you!
Translated reviews
A
Rating: 5 out of 5
Nothing to report.
Translated reviews
A
Rating: 5 out of 5
very good and beautiful hat, careful delivery
Translated reviews
A
Rating: 5 out of 5
good but I can't order certain hats, stock problem
Translated reviews
A
Rating: 5 out of 5
First order with Traclet, very satisfactory. Well-designed site, various payment methods, deadlines respected, goods well packaged and no surprises on the items, everything is as described. We will return, that's for sure.
Translated reviews
A
Rating: 5 out of 5
Careful and very fast shipping.
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
Easy to use.
Translated reviews
A
Rating: 5 out of 5
the navigation on the site OK
Translated reviews
A
Rating: 5 out of 5
Clear site and well-detailed articles
Translated reviews
A
Rating: 3 out of 5
Good evening, the delivery is dreadful, almost a month to receive the order, plus the delivery person did not want to come up to my apartment even though my building has an elevator. I advise you to stop working with Chronopost, they are awful. I am a person with a motor disability and I had to go pick up the package 3 km from my home by taxi when they could have left the package with the building's caretaker or at the post office at the bottom of my building.
Translated reviews
A
Rating: 5 out of 5
I am satisfied with the order I made. I easily made my choice on the site.
Translated reviews
A
Rating: 5 out of 5
Product as described... but I would like to find a solution to feel the straps less when wearing them against the skin
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 2 out of 5
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Excellent quality of hats and the shipping was fast. I recommend this store.
Translated reviews
A
Rating: 5 out of 5
In line with what I expected.
Translated reviews
A
Rating: 5 out of 5
Delighted with my 2nd order, good quality/price ratio
Translated reviews
A
Rating: 5 out of 5
very satisfied and a fast delivery
Translated reviews
A
Rating: 5 out of 5
Quality caps and in careful packaging that respects the environment.
Translated reviews