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Rating: 5 out of 5
Easy to use site.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
The site is easy to use, I had no problem.
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A
Rating: 5 out of 5
I am satisfied. The item corresponds to my request. The delivery time was correct. Thank you.
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A
Rating: 5 out of 5
Perfect, this is my 2nd order and I am very satisfied! quality items, fast delivery, highly recommended!
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A
Rating: 5 out of 5
Very easy navigation, order received quickly, complete satisfaction
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A
Rating: 5 out of 5
Delivery on time, beautiful chapka and arrived just before the cold.
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A
Rating: 5 out of 5
Very effective and fast
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A
Rating: 3 out of 5
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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A
Rating: 5 out of 5
Very good purchase
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A
Rating: 5 out of 5
We received the cap very quickly, it is of very good quality! We are very satisfied.
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A
Rating: 5 out of 5
Very good, nothing to report.
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A
Rating: 5 out of 5
Cap compliant with the description, and order processed within the indicated times. Perfect
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A
Rating: 5 out of 5
Easy site
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A
Rating: 5 out of 5
01/08/2024 - Women's suspenders of excellent quality. This is the first time I wear them, they suit me very well. Thank you for the good telephone reception during which I was able to get some clarifications before placing my order.
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A
Rating: 5 out of 5
Product meets expectations, fast delivery, (3 days) quick, simple, efficient. I recommend.
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A
Rating: 5 out of 5
Happy with the delivery
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A
Rating: 5 out of 5
The hat meets my needs, fast and efficient delivery
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A
Rating: 5 out of 5
Serious, quality products. No issues
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A
Rating: 5 out of 5
Fast delivery, product quality
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A
Rating: 5 out of 5
Very easy to access site.
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A
Rating: 5 out of 5
very satisfying
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A
Rating: 5 out of 5
Good beret I confirm.
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very pretty
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A
Rating: 5 out of 5
Pleasant site to navigate, impeccable service (addition of a very well made chin strap, no charge). Fast shipping, everything very well, thank you.
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A
Rating: 5 out of 5
Nice item, conforms to what was seen on the site. Nice realization.
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A
Rating: 3 out of 5
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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The color of the cap received does not match that of the photo presented on the site.
A
Rating: 5 out of 5
No issues, thank you
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A
Rating: 5 out of 5
Very good site and excellent after-sales service.
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A
Rating: 1 out of 5
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Good quality
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A
Rating: 5 out of 5
Easy to find what you are looking for
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A
Rating: 5 out of 5
Made in France
Finally I hope?
Good product
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Finally I hope?
Good product
A
Rating: 5 out of 5
Perfect size and good quality fabric
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A
Rating: 5 out of 5
Top I am a fan
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A
Rating: 5 out of 5
Practical, fast and efficient.
The items are as described. Perfect
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The items are as described. Perfect
A
Rating: 5 out of 5
Item conforms to the order.
Pleasant to wear at night
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Pleasant to wear at night
A
Rating: 5 out of 5
Ordering is simple, the tracking proves the seriousness, the reception is correct! The cap made an impression, just like in the photo!
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A
Rating: 5 out of 5
Simple and fast
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A
Rating: 1 out of 5
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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It has been 1 month
I even sent you an email, with no response from you
Best regards,
Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien