Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
Translated reviews
Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Product conforms and of beautiful quality. Fast delivery and careful packaging. Very reasonable price.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
The delivered item is of very good quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect. Beautiful product.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
great
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
I always find my happiness on this site.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Order received quickly. I am very satisfied with my purchase.
The person who received it as a gift is also very happy.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
not received to date
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Hat conforms to the model on the site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
This nightcap is very good, it doesn't squeeze my head
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Purchase made very simply. Package well done, the hat is protected, also fast.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Impeccable and fast delivery. Superb headgear!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect, very fast, impeccable!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Quality product and delivered quickly
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Fast and careful shipping
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Quick order. Impeccable packaging. Item conforms to my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
Very satisfied both with the quality, the fit, and the effectiveness of protection against wind and cold. Really
to recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
I have been buying my caps, hats, and beanies for many years at Chapellerie Traclet and I am always satisfied both with the choice of models and the quality of the wools and felts used. My satisfaction is total.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Very good. The site is very easy for navigation and for placing an order.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Excellent site!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
Very satisfied with my purchases.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Item completely meets my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Product perfectly conforms to the description, delivery was very fast, nothing to say about the packaging either.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Good.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
An impeccable customer service. Satisfied on all points.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Item conforms to my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very nice product... Size XL fits perfectly for a head circumference of 60 cm.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2023
Very serious, good responsiveness, large selection and quality products!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
Quality items! Customer service ultra responsive Competitive prices!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Well organized, clear, accommodating prices, good service and fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good.
Translated reviews
We use cookies for audience measurement and improving user experience.