Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
First order very happy with the product cap good fit. Great packaging and fast shipping. Don't hesitate to order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2023
Navigation and delivery are OK, but your comment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
great choice and quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2023
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Very good item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2023
Perfect merchandise - delivery time also
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2023
Product perfectly matches the description! Careful packaging and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2023
speed in delivery and ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Problem with delivery, one item was missing but customer service was responsive and refunded me. Serious site that I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
Always professional and fast. Great advice and quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Very nice hat!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2023
Perfectly matches my request
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Exactly what I expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
The item is compliant but the delivery was a bit disrupted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
PERFECT
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2023
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
High quality item, express shipping and careful packaging.
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Perfect, nothing to complain about. The hat is of quality and meets my expectations.
I just had a doubt about the delivery date. Doubt cleared after contacting them.
And the package even arrived early. Thank you to them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
Very disappointed
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Response from Chapellerie Traclet
Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2023
Quality service, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
My order has still not arrived.
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Response from Chapellerie Traclet
Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Very nice product, fast delivery, website to recommend ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2023
Good quality foldable Panama Fedora and good internet service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Very happy with my delivery, maybe add a bit of protection for the hat during delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2023
Delivery arrived on time! Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
The site is very convenient. Order arrived in 2-3 days. Unfortunately, it was not the right items but the customer service reacted very quickly and sent me the correct items and provided the return slip. So very satisfied with the customer service. The quality of the fabric is great, very satisfied on that side too. I recommend 100%.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Delighted with my order and its follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Very clear site and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Very nice item, fast delivery, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Reliable site, easy to search and navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Impeccable top hat, careful packaging and very fast delivery. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Perfectly packaged and neatly delivered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2023
Careful packaging, very fast shipping, little gift included!! I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
As ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Order placed on Thursday and shipped within 24 hours, done, I am delighted to have received this little package so quickly, very nice quality of the 2 pairs of suspenders ordered, I will place another order soon, for sure, to have the same quality and speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2023
Everything was perfect. Keep it up
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