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Rating: 3 out of 5
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
I am very satisfied with Traclet. As always, the product is of great quality, well packaged and delivered on time. I recommend without reservation.
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A
Rating: 5 out of 5
Serious site, quality and speed.
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A
Rating: 5 out of 5
Easy to use site, however, it is a pity that everything is mixed up. Indeed, when I selected women's hats, there were men's hats.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
The hat is of excellent quality, the quality-price ratio is very advantageous.
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A
Rating: 1 out of 5
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Rating: 1 out of 5
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Rating: 5 out of 5
Nothing to say, very happy with the product and the service.
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A
Rating: 5 out of 5
Compliant and quality products delivered earlier than expected. A good and happy first experience with this professional.
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A
Rating: 5 out of 5
Perfect. The hat is beautiful. The shipping was more than fast. Thank you.
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A
Rating: 5 out of 5
Fast delivery after order, everything is perfect.
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A
Rating: 5 out of 5
I recommend! Attentive and careful service...
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A
Rating: 5 out of 5
Very nice hat of good quality.
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A
Rating: 5 out of 5
Order compliant and received within the week.
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A
Rating: 5 out of 5
The site is easy to navigate, the items are displayed clearly which allows for informed and therefore confident choices. The delivery times are quite satisfactory, barely a week, the package is prepared very carefully, which means that the item arrives impeccable to its recipient. There is every reason to be satisfied.
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A
Rating: 5 out of 5
This is not the first order I have placed. Each time I am very satisfied with the delivery times, but above all and especially with the quality of the products. (And what a choice!)
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A
Rating: 5 out of 5
Beautiful hats and a wide range of prices
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A
Rating: 5 out of 5
Very fast delivery. Product excellence.
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A
Rating: 5 out of 5
Hello, how to make a return to change the size of the hat?
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A
Rating: 3 out of 5
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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A
Rating: 2 out of 5
Not the right item upon receipt but simple return procedure
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
A high-quality beret
A fast delivery
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A fast delivery
A
Rating: 5 out of 5
Item received very quickly.
Compliant with what I was looking for.
I recommend
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Compliant with what I was looking for.
I recommend
A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very good. Fast shipping
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A
Rating: 5 out of 5
User-friendly site. Good responsiveness to a question asked about the availability of a product. Order received quickly and very well prepared.
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A
Rating: 5 out of 5
I am very satisfied with this purchase and the customer service I needed.
I will renew with complete confidence. I recommend this site.
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I will renew with complete confidence. I recommend this site.
A
Rating: 5 out of 5
I love it!
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A
Rating: 5 out of 5
The delivery was very fast. The products sent correspond to what I was looking for.
I am very satisfied
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I am very satisfied
A
Rating: 5 out of 5
Received quickly, I can't wait to go out with my hat to try it on.
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A
Rating: 3 out of 5
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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A
Rating: 5 out of 5
Fast delivery, and quality hat!
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A
Rating: 5 out of 5
very good product
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A
Rating: 5 out of 5
The order is very easy to place.
Navigation is easy.
Rather than a second address, I would have preferred to see: delivery address.
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Navigation is easy.
Rather than a second address, I would have preferred to see: delivery address.
A
Rating: 5 out of 5
Received quickly. Very satisfied with the product.
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A
Rating: 5 out of 5
From order to delivery everything was perfect
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A
Rating: 2 out of 5
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
perfect
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