Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 12/06/2023 à 19h15 following a purchase from 07/06/2023

Simply magnificent Thank you

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Acheteur Vérifié

Published on 12/06/2023 à 18h47 following a purchase from 08/06/2023

I received my cap quickly and I am fully satisfied.

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Acheteur Vérifié

Published on 12/06/2023 à 17h12 following a purchase from 08/06/2023

Always very good!

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Acheteur Vérifié

Published on 12/06/2023 à 15h08 following a purchase from 05/06/2023

All very good.

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Acheteur Vérifié

Published on 12/06/2023 à 14h09 following a purchase from 09/06/2023

Delighted with the quality of the ordered cap. Fast delivery

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Acheteur Vérifié

Published on 12/06/2023 à 12h09 following a purchase from 03/06/2023

Impeccable site reflecting the quality of the products sold. Quality at a reasonable price

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Acheteur Vérifié

Published on 11/06/2023 à 21h40 following a purchase from 29/05/2023

Perfect

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Acheteur Vérifié

Published on 11/06/2023 à 21h27 following a purchase from 03/06/2023

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Response from Chapellerie Traclet Published on 13/06/2023

hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 11/06/2023 à 18h38 following a purchase from 07/06/2023

Very good thank you

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Acheteur Vérifié

Published on 11/06/2023 à 18h00 following a purchase from 07/06/2023

very happy with my purchase, have a nice day

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Acheteur Vérifié

Published on 11/06/2023 à 17h49 following a purchase from 07/06/2023

Fast and careful shipping. Very good quality product.

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Acheteur Vérifié

Published on 11/06/2023 à 16h06 following a purchase from 07/06/2023

Hello fast delivery Very correct packaging Good communication by email Size of the hat and perfect quality I highly recommend this site Thank you again

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Acheteur Vérifié

Published on 11/06/2023 à 13h54 following a purchase from 07/06/2023

Very happy with my purchase, fast delivery. I recommend

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Acheteur Vérifié

Published on 11/06/2023 à 08h15 following a purchase from 06/06/2023

Fast delivery, my hat well packaged, beautiful quality, thank you

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Acheteur Vérifié

Published on 10/06/2023 à 20h59 following a purchase from 07/06/2023

very good site, reliable and serious. Speed of delivery, serious packaging, I recommend.

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Acheteur Vérifié

Published on 10/06/2023 à 18h04 following a purchase from 07/06/2023

Too bad there aren't more choices in large sizes. Maybe a return of items would be free of charge.

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Acheteur Vérifié

Published on 10/06/2023 à 16h11 following a purchase from 06/06/2023

With a phone call to Ets Traclet I received very good advice to finalize my choice. As before several times in the past. I thus ordered a product of excellent quality.

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Acheteur Vérifié

Published on 10/06/2023 à 10h41 following a purchase from 01/06/2023

The site is complete: large selection, precise details on the hats with clear photos for shapes and finishes, information for sizes.

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Acheteur Vérifié

Published on 10/06/2023 à 10h29 following a purchase from 03/06/2023

my maurice hat is perfect for the Tarasque festivals

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Acheteur Vérifié

Published on 10/06/2023 à 06h55 following a purchase from 03/06/2023

Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area

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Response from Chapellerie Traclet Published on 13/06/2023

Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 09/06/2023 à 19h16 following a purchase from 30/05/2023

A bit complicated

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Acheteur Vérifié

Published on 09/06/2023 à 18h43 following a purchase from 03/06/2023

Order sent quickly, meets my expectations, good quality.

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Acheteur Vérifié

Published on 09/06/2023 à 18h19 following a purchase from 05/06/2023

Ergonomic site, fast and perfect delivery.

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Acheteur Vérifié

Published on 09/06/2023 à 18h17 following a purchase from 20/05/2023

The products are in accordance with the order, deadlines respected, the merchant is pleasant.

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Acheteur Vérifié

Published on 09/06/2023 à 17h25 following a purchase from 06/06/2023

No difficulties encountered.

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Acheteur Vérifié

Published on 09/06/2023 à 14h57 following a purchase from 01/06/2023

Very good

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Acheteur Vérifié

Published on 09/06/2023 à 14h32 following a purchase from 05/06/2023

A very responsive customer service and a good choice of hat models (even if the choice is more limited for larger heads)

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Acheteur Vérifié

Published on 09/06/2023 à 13h20 following a purchase from 06/06/2023

Good purchase. Quality item delivered very quickly.

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Acheteur Vérifié

Published on 09/06/2023 à 12h33 following a purchase from 28/05/2023

Very satisfied with this purchase. The delivery was rather quick, the site is very well presented.

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Acheteur Vérifié

Published on 08/06/2023 à 22h34 following a purchase from 30/04/2023

Put on sale the out of stock items

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Response from Chapellerie Traclet Published on 13/06/2023

hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 08/06/2023 à 21h01 following a purchase from 04/06/2023

Fast shipping.
Products conform.
Perfect.

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Acheteur Vérifié

Published on 08/06/2023 à 20h02 following a purchase from 02/06/2023

Fast delivery. Beautiful quality. Very satisfied.

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Acheteur Vérifié

Published on 08/06/2023 à 19h28 following a purchase from 04/06/2023

PERFECT AND FAST

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Acheteur Vérifié

Published on 08/06/2023 à 17h59 following a purchase from 02/06/2023

Perfect delivery and order.

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Acheteur Vérifié

Published on 08/06/2023 à 17h36 following a purchase from 03/06/2023

Very nice hat, comfortable and with a superb design. The only downside is the inscription 'Made in CHINA'.
The quality is there.

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Acheteur Vérifié

Published on 08/06/2023 à 16h58 following a purchase from 04/06/2023

The 'plastic' look of the hat is not very classy; I expected a fabric hat..

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Acheteur Vérifié

Published on 08/06/2023 à 16h02 following a purchase from 04/06/2023

Nothing to report

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Acheteur Vérifié

Published on 08/06/2023 à 15h00 following a purchase from 03/06/2023

Fast and well-protected shipping. The safari hat is superb, lightweight, very good finish. It adapts easily. Tested under good sunlight, you can feel the ventilation.

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Acheteur Vérifié

Published on 08/06/2023 à 14h37 following a purchase from 04/06/2023

excellent products and service!

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Acheteur Vérifié

Published on 08/06/2023 à 14h03 following a purchase from 04/06/2023

A very cute hat and of good quality! I think it would be useful to add a photo on the mannequin in the hat description.

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