Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 26/01/2023 à 17h19 following a purchase from 20/01/2023

Very beautiful hat! Nice orange color, beautiful material.

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Acheteur Vérifié

Published on 26/01/2023 à 17h13 following a purchase from 22/01/2023

Quality and delivery time respected.

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Acheteur Vérifié

Published on 26/01/2023 à 17h03 following a purchase from 22/01/2023

Very satisfied, customer service attentive and responsive and fast delivery. I recommend this site!

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Acheteur Vérifié

Published on 26/01/2023 à 15h00 following a purchase from 24/10/2022

The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.

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Acheteur Vérifié

Published on 26/01/2023 à 13h35 following a purchase from 18/01/2023

The size M 56-57 that I usually take is too small.

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Response from Chapellerie Traclet Published on 26/01/2023

Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.

Acheteur Vérifié

Published on 26/01/2023 à 12h40 following a purchase from 21/01/2023

The hat is magnificent thank you.

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Acheteur Vérifié

Published on 26/01/2023 à 12h18 following a purchase from 23/01/2023

Everything is perfect, delivery times, packaging, quality and compliance of the product

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Acheteur Vérifié

Published on 25/01/2023 à 11h03 following a purchase from 13/01/2023

Quality products, fast and careful shipping!

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Acheteur Vérifié

Published on 25/01/2023 à 10h30 following a purchase from 19/01/2023

Fast delivery and parking well done for shipping in safe condition to destination.

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Acheteur Vérifié

Published on 24/01/2023 à 20h50 following a purchase from 17/01/2023

Perfect

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Acheteur Vérifié

Published on 24/01/2023 à 20h18 following a purchase from 18/01/2023

Impeccable fast delivery. Quality product at an affordable price! I recommend

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Acheteur Vérifié

Published on 24/01/2023 à 17h35 following a purchase from 05/12/2022

All my orders have gone well so far, I would recommend again under these conditions. Nothing to complain about. Thank you all!

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Acheteur Vérifié

Published on 24/01/2023 à 17h28 following a purchase from 18/01/2023

Perfect!

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Acheteur Vérifié

Published on 24/01/2023 à 08h39 following a purchase from 07/01/2023

Very nice quality

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Acheteur Vérifié

Published on 24/01/2023 à 03h22 following a purchase from 15/01/2023

Very satisfied with my order and very fast delivery

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Acheteur Vérifié

Published on 24/01/2023 à 00h04 following a purchase from 27/12/2022

The size indications are very useful, no unpleasant surprises upon arrival of the package!

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Acheteur Vérifié

Published on 23/01/2023 à 22h54 following a purchase from 16/01/2023

Clear and efficient

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Acheteur Vérifié

Published on 23/01/2023 à 20h21 following a purchase from 18/01/2023

The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.

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Acheteur Vérifié

Published on 23/01/2023 à 19h47 following a purchase from 24/12/2022

Satisfied

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Acheteur Vérifié

Published on 23/01/2023 à 19h01 following a purchase from 05/01/2023

beautiful product

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Acheteur Vérifié

Published on 23/01/2023 à 18h54 following a purchase from 19/01/2023

Beret received quickly, of very good quality

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Acheteur Vérifié

Published on 23/01/2023 à 16h50 following a purchase from 25/11/2022

Navigation and delivery worked very well, customer service too. The tracking of my order was very satisfactory.

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Acheteur Vérifié

Published on 23/01/2023 à 13h33 following a purchase from 13/01/2023

Excellent product, perfect transaction

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Acheteur Vérifié

Published on 23/01/2023 à 12h21 following a purchase from 18/01/2023

Very good both for the quality (French) and for the speed of delivery.

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Acheteur Vérifié

Published on 23/01/2023 à 10h59 following a purchase from 03/01/2023

Exactly what I wanted and in accordance with the photos

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Acheteur Vérifié

Published on 23/01/2023 à 07h18 following a purchase from 19/01/2023

Fast delivery.

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Acheteur Vérifié

Published on 22/01/2023 à 21h54 following a purchase from 30/10/2022

At the time of ordering, a delay of 5 weeks was expected. After 10 weeks, and without any communication from customer service, I question this 'customer service'. And there, as if by magic, my order is sent the very next day! This is therefore a clear lack of seriousness.

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Response from Chapellerie Traclet Published on 22/01/2023

Hello
Please excuse us for this manufacturing delay. We sent you an email following your request for order tracking indicating that the tricorne would be shipped within the week..
We hope, however, that the hat gives you complete satisfaction and will make you forget this slightly longer delay.
Remaining at your disposal
Sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 22/01/2023 à 21h18 following a purchase from 14/01/2023

It has a weird shape on one side, it's not circular

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Response from Chapellerie Traclet Published on 22/01/2023

Dear
Can you send a picture for this problem.
Regards Traclet Sébastien

Acheteur Vérifié

Published on 22/01/2023 à 20h23 following a purchase from 09/01/2023

The beret I ordered was really true to its description on the site in terms of color, shape, and texture, I am delighted with my beret. Fast delivery, impeccable packaging, thank you for the quality.

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Acheteur Vérifié

Published on 22/01/2023 à 19h30 following a purchase from 04/01/2023

everything perfect and punctual

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Acheteur Vérifié

Published on 22/01/2023 à 18h40 following a purchase from 17/01/2023

Clear site. Easy and respected order

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Acheteur Vérifié

Published on 22/01/2023 à 17h23 following a purchase from 19/01/2023

The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).

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Acheteur Vérifié

Published on 22/01/2023 à 14h46 following a purchase from 16/01/2023

Fast and efficient

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Acheteur Vérifié

Published on 22/01/2023 à 13h26 following a purchase from 18/01/2023

Sublime caps!

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Acheteur Vérifié

Published on 21/01/2023 à 20h49 following a purchase from 17/01/2023

Ordered immediately, delivered immediately. Beautiful quality cap, nice finish. Cool look.

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Acheteur Vérifié

Published on 21/01/2023 à 17h08 following a purchase from 18/01/2023

On the other hand, many products were missing, so I took products I wouldn't have chosen at first (at least 10 choices were missing), but in the end, they suit me.

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Acheteur Vérifié

Published on 21/01/2023 à 16h00 following a purchase from 17/01/2023

Very satisfied as usual.

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Acheteur Vérifié

Published on 20/01/2023 à 20h26 following a purchase from 18/12/2022

Very satisfied, reliable site, efficient, the hats are of excellent quality and the delivery is fast.
Nothing to complain about!

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Acheteur Vérifié

Published on 20/01/2023 à 16h54 following a purchase from 17/01/2023

Perfect

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Acheteur Vérifié

Published on 20/01/2023 à 16h25 following a purchase from 14/01/2023

From ordering to delivery, everything is perfect.
The quality of the product is high-end for a reasonable price. I recommend.

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