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Rating: 5 out of 5
Hello, I received my package very well, well packaged, thank you.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Good, but long comments for a €10 item seem pointless to me. Thank you anyway.
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R
Rating: 5 out of 5
Requested item received within the announced deadlines, no problem.
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A
Rating: 2 out of 5
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
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Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
W
Rating: 3 out of 5
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
B
Rating: 5 out of 5
Satisfied, beautiful quality.
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R
Rating: 5 out of 5
Fast delivery and compliant products.
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L
Rating: 5 out of 5
Very satisfied with my purchase at Chapellerie Traclet! Product perfectly compliant, premium and careful packaging, with respected delivery times. A very nice experience from start to finish. I recommend without hesitation
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M
Rating: 1 out of 5
Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.
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Response from Chapellerie Traclet
Hello Maryline,
Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
E
Rating: 5 out of 5
Nothing to report, very satisfied with my purchase.
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D
Rating: 5 out of 5
nothing to report
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D
Rating: 5 out of 5
Impeccable service from order to delivery. Beautiful hat.
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M
Rating: 5 out of 5
Perfect service from ordering on the site to the products received through the adapted packaging of the package, the speed and tracking of the delivery...
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L
Rating: 5 out of 5
I am very satisfied! A quick exchange by phone and by email. Delivery in 48 hours and my hat is perfect!!
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C
Rating: 5 out of 5
Quality item. Completely conforms to its presentation.
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G
Rating: 5 out of 5
nothing to complain about. Light hat pleasant to wear, meets my expectations.
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M
Rating: 5 out of 5
Very good. Fast service.
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G
Rating: 5 out of 5
Definitely a superb fedora hat!
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A
Rating: 5 out of 5
Very good quality hat. A bit longer to receive it but very responsive when I called! I recommend! Thank you.
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C
Rating: 5 out of 5
Perfect.
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P
Rating: 5 out of 5
Magnificent Panama with the service of a great house.
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J
Rating: 5 out of 5
great
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V
Rating: 5 out of 5
Compliant
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F
Rating: 5 out of 5
The product meets my expectations and the delivery time is perfect
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C
Rating: 5 out of 5
Fast and careful shipping. Superb color and material.
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J
Rating: 5 out of 5
Hello, I bought the pair of white gloves especially for the reputation of the making and I am very satisfied. Thank you for the quality. Best regards.
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C
Rating: 5 out of 5
I am completely satisfied, fast and careful shipping, quality product and in accordance with the description.
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P
Rating: 5 out of 5
Perfect as always
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M
Rating: 5 out of 5
Very good purchase!!! Perfect
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F
Rating: 5 out of 5
Always the quality, respect for instructions and announced deadlines: I recommend!
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J
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
super hats
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N
Rating: 3 out of 5
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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N
Rating: 5 out of 5
Good reception of the item on time, item complies with the description
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B
Rating: 5 out of 5
Very well arrived nothing to say my husband is delighted
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C
Rating: 5 out of 5
Good order tracking throughout the delivery of my umbrella to the United States, very good supplier!
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F
Rating: 5 out of 5
I am satisfied with your shipment, as well as the hat. Thank you.
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S
Rating: 5 out of 5
Very satisfied with my purchase. The hat is of super quality and the delivery was very fast!
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B
Rating: 5 out of 5
Everything was perfect
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J
Rating: 5 out of 5
Corresponds to what I wanted.
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