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Rating: 5 out of 5
Great, very nice hat, very nice quality, order arrived very quickly, Thank you
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
The shipping was fast, the price affordable and the hat of very high quality!
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A
Rating: 5 out of 5
A lot of choices and well-placed prices.
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A
Rating: 5 out of 5
I had technical problems accessing my account and also an issue with my order where an item was missing. In both cases, my email requests were handled quickly and seriously. Perfect.
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A
Rating: 5 out of 5
Site and Web program very functional
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A
Rating: 5 out of 5
The payment system by bank transfer is interesting but you need to allow time for your bank to register the IBAN. Once that's done, everything goes very fast. In 4 days the product can be at your place.
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A
Rating: 5 out of 5
Clear site that allows you to find what you are looking for
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A
Rating: 5 out of 5
Product perfectly conforms to the photo. Well-designed site
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A
Rating: 5 out of 5
The products are well presented and reflect reality.
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A
Rating: 1 out of 5
It has been over 3 months since I placed an order for 2 hats, and I still have not received them.
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Response from Chapellerie Traclet
Hello
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
As indicated by email for tracking, your two hats are waiting for you at the pickup point chosen during the order.
Here is the tracking colissimo 6M18310073102
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery and compliance with instructions
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A
Rating: 5 out of 5
Quick and problem-free transaction, product as described
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A
Rating: 5 out of 5
Very clear, navigation without problems
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A
Rating: 5 out of 5
I recommend
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A
Rating: 5 out of 5
Very good, fast delivery
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A
Rating: 5 out of 5
Help on the site to determine head size.
Delivery respected at the relay point.
Very good service
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Delivery respected at the relay point.
Very good service
A
Rating: 5 out of 5
Wide choice of caps, very clear layout, very simple navigation.
Attractive prices.
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Attractive prices.
A
Rating: 5 out of 5
It is perfect: nice and in my size. Well protected!
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A
Rating: 5 out of 5
No problems, order, information by phone, packaging, delivery in the shortest time, everything is perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Traclet is a serious company, always satisfied with my orders.
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A
Rating: 5 out of 5
Perfect, nothing better to say
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A
Rating: 5 out of 5
I found a hat model with you that no hat maker could provide me (planter panama)
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A
Rating: 5 out of 5
Hello. I bought 2 hats, and I am very happy, true to the photos. No problem on the site. My last order arrived very quickly, as for the previous one I waited for a while, but that was due to supply reasons and I had been informed. The price is in line with the product purchased. Satisfied overall, I would buy more.
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A
Rating: 3 out of 5
Quite happy with my delivery, except for the size. I took an S (head circumference 54cm), it is marked S on the label and the invoice, but the head circumference of the hat is more like an M because there is really too much margin for it to be really an S. I have other hats, all in S, my size, which fit me perfectly, while this one falls over my ears... It would be good to be able to insert adhesive bands to adjust it better. Otherwise, nothing to say, it's a beautiful hat, of quality, conforming to the photo and the order.
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A
Rating: 5 out of 5
Excellent product, delivery in very short time. Excellent welcome, both from the store and the workshop. Site that I recommend
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A
Rating: 5 out of 5
Good but little information on returns if size is not suitable
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A
Rating: 5 out of 5
Very nice hat (Tilley hat), as I wanted.
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A
Rating: 2 out of 5
See our exchanges by email.
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Response from Chapellerie Traclet
Hello, please excuse us for this manufacturing delay. Best regards, Traclet
A
Rating: 3 out of 5
The hat is relatively fragile I have already noticed a snag while I take care of it.
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A
Rating: 5 out of 5
A lot of choice, easy navigation on the site, I found what I was looking for.
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A
Rating: 5 out of 5
Completely satisfied in every way!
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A
Rating: 5 out of 5
Needs more photos with the person wearing the product
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A
Rating: 5 out of 5
Clear and accessible site
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A
Rating: 5 out of 5
Delivery made on time. Perfect!
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A
Rating: 5 out of 5
Very fast delivery; product of super quality.
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A
Rating: 5 out of 5
Very fast, very well packaged. Thank you
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A
Rating: 3 out of 5
2 months to get 2 Berets
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A
Rating: 5 out of 5
Very fast delivery
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