Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very satisfied with my purchase. It was a gift for my husband who had a very clear idea of the type of headwear he wanted and it was very easy to find the rare gem thanks to the filters applicable to searches. The product matches the photos, delivery was fast. He is really delighted, we will certainly order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Perfectly satisfied / ultra-fast delivery times. Quality and trustworthy house. Very reasonable prices. Can only recommend this supplier.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2021
Delivery of a different product than the one ordered!
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Response from Chapellerie Traclet
Hello
please excuse us for this error, we sent the ANTI UV Hat by Lofck PEYRON instead of the cap. We hope this one suits you and gives you satisfaction.
please again accept our apologies for this inconvenience.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
VERY pleasant SITE to visit. Everything is well explained.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Very nice product. Order shipped quickly. Impeccable service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
Overall it's okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
Navigation, ordering, and delivery top-notch. Gray cap is okay but nothing more and black cap beanie is shapeless and irregular in height, just enough to wear indoors to keep warm but I won't wear it outside for fear of ridicule. Disappointed by the quality of the products from this 3rd order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2021
My husband is very happy with his cap.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
Very good experience on my part, the hat shop is easily reachable for any advice. I will get back to you if I need a hat!! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
3rd hat purchased and still satisfied, the only downside is that the last one is a bit big, exchange possible but at my transport cost, too bad they don't issue a prepaid return ticket. Very pleasant person on the phone!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side.
Very disappointed with this service.
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Response from Chapellerie Traclet
Hello
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
Received on time and size appropriate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
I have nothing else to add
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
very clear site easy navigation. I recommend without problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2021
Easy site, already used for 10 years
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Quality item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2021
Super fast delivery, well packaged, hat!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2021
a very beautiful raspberry color - very nice hat and delivered in less than 48H
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Hello. Very beautiful product, fast delivery. Really very good. THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2021
Long live the French hat shop. I am delighted. Finally, I can walk in the sun or read without further damaging my glaucoma and my allergic skin. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
The site is impeccable and the delivery super fast so very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
I really appreciated the smoothness of the ordering process, the speed of package preparation, and the quality of the packaging. Finally, the Post Office was also responsive. As for the two Stetson hats ordered, they give me full satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2021
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
Excellent service. Order received within 48 hours. An inquiry was made by email: response received promptly. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Super fast shipping and product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2021
Perfect beautiful quality no delivery issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2021
Order processed very quickly, carefully packaged, and excellent quality of the chosen products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
received quickly, good quality cap, nothing to complain about, I ordered another one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2021
HELLO VERY NICE CAP BUT SMALL SIZE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
I am satisfied with my purchase. The order arrived quickly. The hat is very beautiful and protects very well from the sun. The storage bag is very practical.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2021
Soway hats of very good quality; fast delivery in 2 days; hats well packaged and protected in the package. Great choice of products on the Traclet site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Unable to give a review: I still have not received my order!
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Response from Chapellerie Traclet
Hello
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Delivery okay, item very average
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