Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 07/01/2021 à 16h20 following a purchase from 02/01/2021

Perfect

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Acheteur Vérifié

Published on 07/01/2021 à 15h28 following a purchase from 03/01/2021

Clear and rich site. Fast delivery.
Beautiful quality of the item.
Very satisfied with my order.
I will not hesitate to return to this site.

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Acheteur Vérifié

Published on 07/01/2021 à 15h18 following a purchase from 04/01/2021

Clear site that allows easy navigation. Fast delivery. Order on Monday, received on Wednesday. Product conforms to my expectations. Thank you.

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Acheteur Vérifié

Published on 07/01/2021 à 15h15 following a purchase from 31/12/2020

Hello,
I am very satisfied, the hat meets my expectations.
Package received on time, careful presentation and the hat was well protected.
Thank you.
Best regards
G.Roynard

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Acheteur Vérifié

Published on 07/01/2021 à 14h57 following a purchase from 31/12/2020

Very satisfied with the site, the order and the delivery.

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Acheteur Vérifié

Published on 07/01/2021 à 14h51 following a purchase from 02/01/2021

Well-designed site. Fast delivery. One downside, the delivery price is prohibitive for an item weighing a few dozen grams.

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Acheteur Vérifié

Published on 07/01/2021 à 14h33 following a purchase from 31/12/2020

Everything is perfect and corresponds to the offer and the photo exactly represents the Gottmann cap.

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Acheteur Vérifié

Published on 07/01/2021 à 14h24 following a purchase from 02/01/2021

Excellent.
size smaller than I thought

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Acheteur Vérifié

Published on 07/01/2021 à 14h16 following a purchase from 03/01/2021

Practical site, helping non-experts to choose their product more easily. Very fast delivery!

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Acheteur Vérifié

Published on 07/01/2021 à 14h15 following a purchase from 02/01/2021

Site okay, delivery okay, but one of the two models is a bit tight even though I provided the same size of 58.

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Acheteur Vérifié

Published on 07/01/2021 à 13h58 following a purchase from 02/01/2021

perfect

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Acheteur Vérifié

Published on 07/01/2021 à 09h10 following a purchase from 26/12/2020

Fast and serious

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Acheteur Vérifié

Published on 07/01/2021 à 07h14 following a purchase from 31/12/2020

Fast delivery; product corresponds to the request

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Acheteur Vérifié

Published on 07/01/2021 à 00h09 following a purchase from 31/12/2020

My girlfriend loves this bucket hat thank you very much! Both for the quality of the product and for the speed of delivery times.

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Acheteur Vérifié

Published on 06/01/2021 à 21h37 following a purchase from 31/12/2020

One size but really too small.

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Acheteur Vérifié

Published on 06/01/2021 à 19h02 following a purchase from 27/12/2020

I am very satisfied

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Acheteur Vérifié

Published on 06/01/2021 à 17h36 following a purchase from 12/12/2020

Good product that meets my expectations

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Acheteur Vérifié

Published on 06/01/2021 à 17h25 following a purchase from 30/12/2020

very good.

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Acheteur Vérifié

Published on 06/01/2021 à 14h28 following a purchase from 02/12/2020

I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.

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Response from Chapellerie Traclet Published on 06/01/2021

hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet

Acheteur Vérifié

Published on 06/01/2021 à 12h58 following a purchase from 14/12/2020

The alert system 'Product available again' is well designed. The delivery is also flawless (relay point, due to surprise gift).

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Acheteur Vérifié

Published on 06/01/2021 à 11h43 following a purchase from 19/12/2020

Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?

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Response from Chapellerie Traclet Published on 06/01/2021

Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet

Acheteur Vérifié

Published on 06/01/2021 à 09h04 following a purchase from 29/12/2020

Very beautiful hat delivered quickly

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Acheteur Vérifié

Published on 06/01/2021 à 09h01 following a purchase from 27/12/2020

Very beautiful toques!! fast shipping I recommend this site!

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Acheteur Vérifié

Published on 06/01/2021 à 08h39 following a purchase from 29/12/2020

Very beautiful site, deserves to be visited

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Acheteur Vérifié

Published on 06/01/2021 à 08h12 following a purchase from 29/12/2020

Affordable prices for very beautiful quality caps.

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Acheteur Vérifié

Published on 06/01/2021 à 08h08 following a purchase from 29/12/2020

I have not yet received the ordered product

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Response from Chapellerie Traclet Published on 06/01/2021

Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet

Acheteur Vérifié

Published on 06/01/2021 à 07h18 following a purchase from 29/12/2020

Very happy with my purchase

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Acheteur Vérifié

Published on 05/01/2021 à 19h36 following a purchase from 29/12/2020

Perfect

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Acheteur Vérifié

Published on 05/01/2021 à 17h19 following a purchase from 28/12/2020

AWESOME. Super satisfied with the page. Keep it up.

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Acheteur Vérifié

Published on 05/01/2021 à 16h31 following a purchase from 28/12/2020

Perfect thank you. very fast delivery, careful packaging, professional communication and quality BERETS and French!

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Acheteur Vérifié

Published on 05/01/2021 à 16h14 following a purchase from 29/12/2020

Perfect nothing to say

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Acheteur Vérifié

Published on 05/01/2021 à 16h12 following a purchase from 28/12/2020

So good

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Acheteur Vérifié

Published on 05/01/2021 à 14h17 following a purchase from 30/12/2020

purchase sent quickly (even during the holiday season) and perfectly packaged

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Acheteur Vérifié

Published on 04/01/2021 à 22h23 following a purchase from 30/12/2020

very nice beret
top customer service

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Acheteur Vérifié

Published on 04/01/2021 à 20h33 following a purchase from 13/12/2020

The reading on the availability of item sizes is not clear.

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Acheteur Vérifié

Published on 04/01/2021 à 19h50 following a purchase from 29/12/2020

Order received quickly and in line with my expectations

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Acheteur Vérifié

Published on 04/01/2021 à 14h00 following a purchase from 24/12/2020

Very good site

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Acheteur Vérifié

Published on 04/01/2021 à 12h14 following a purchase from 25/12/2020

Clear and clean site. Very pleasant after-sales service. Particularly professional note for the person handling the email contact@.

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Acheteur Vérifié

Published on 04/01/2021 à 10h40 following a purchase from 25/12/2020

Perfect and very warm!!

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Acheteur Vérifié

Published on 04/01/2021 à 10h15 following a purchase from 30/12/2020

Very interesting and easy site

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