Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 04/01/2021 à 09h22 following a purchase from 24/12/2020

perfect, I have already ordered several times

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Acheteur Vérifié

Published on 04/01/2021 à 08h41 following a purchase from 27/12/2020

Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.

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Response from Chapellerie Traclet Published on 04/01/2021

Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet

Acheteur Vérifié

Published on 04/01/2021 à 07h44 following a purchase from 19/12/2020

Wrong item sent and nonexistent after-sales service

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Response from Chapellerie Traclet Published on 04/01/2021

Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet

Acheteur Vérifié

Published on 04/01/2021 à 07h23 following a purchase from 26/12/2020

Impeccable this Stetson cap!

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Acheteur Vérifié

Published on 03/01/2021 à 23h45 following a purchase from 29/12/2020

Very fast and good quality

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Acheteur Vérifié

Published on 03/01/2021 à 22h08 following a purchase from 27/12/2020

Very good

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Acheteur Vérifié

Published on 03/01/2021 à 21h29 following a purchase from 27/12/2020

essential for choosing a headgear

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Acheteur Vérifié

Published on 03/01/2021 à 21h23 following a purchase from 25/12/2020

Well received but the box was damaged.

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Acheteur Vérifié

Published on 03/01/2021 à 21h05 following a purchase from 26/12/2020

Order received very quickly even during the holidays.

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Acheteur Vérifié

Published on 03/01/2021 à 19h54 following a purchase from 30/12/2020

Very fast
Good quality product

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Acheteur Vérifié

Published on 03/01/2021 à 19h40 following a purchase from 25/12/2020

Very beautiful products

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Acheteur Vérifié

Published on 03/01/2021 à 18h09 following a purchase from 12/12/2020

perfect

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Acheteur Vérifié

Published on 03/01/2021 à 16h33 following a purchase from 29/12/2020

Completely satisfied

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Acheteur Vérifié

Published on 03/01/2021 à 16h00 following a purchase from 28/12/2020

The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...

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Acheteur Vérifié

Published on 03/01/2021 à 15h44 following a purchase from 29/12/2020

very good products
fast delivery

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Acheteur Vérifié

Published on 03/01/2021 à 15h22 following a purchase from 21/12/2020

excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you

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Response from Chapellerie Traclet Published on 07/01/2021

hello
what is the problem with the beanies?
Best regards

Acheteur Vérifié

Published on 03/01/2021 à 14h50 following a purchase from 30/12/2020

VERY FRIENDLY WELCOME. STAFF LISTENING AND PROFESSIONAL

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Acheteur Vérifié

Published on 03/01/2021 à 14h09 following a purchase from 29/12/2020

Well-made and user-friendly site, easy ordering and fast and secure delivery

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Acheteur Vérifié

Published on 03/01/2021 à 12h55 following a purchase from 29/12/2020

Perfect
Very good quality!

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Acheteur Vérifié

Published on 02/01/2021 à 16h00 following a purchase from 28/12/2020

Very good quality sailor cap I recommend for its comfort

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Acheteur Vérifié

Published on 02/01/2021 à 11h14 following a purchase from 23/12/2020

it's ok

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Acheteur Vérifié

Published on 02/01/2021 à 11h05 following a purchase from 28/12/2020

Quality product in accordance with the description and fast delivery. Perfect

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Acheteur Vérifié

Published on 02/01/2021 à 10h17 following a purchase from 29/12/2020

Beautiful quality product.
Carefully prepared package.

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Acheteur Vérifié

Published on 02/01/2021 à 09h20 following a purchase from 29/12/2020

Fast, serious.
You can order with peace of mind.

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Acheteur Vérifié

Published on 01/01/2021 à 20h00 following a purchase from 20/12/2020

I had to wait a bit due to a stock shortage on the hat spacer but it's not important as I wasn't in a hurry.

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Acheteur Vérifié

Published on 01/01/2021 à 18h18 following a purchase from 26/12/2020

Very satisfied with the quality of the item

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Acheteur Vérifié

Published on 01/01/2021 à 17h58 following a purchase from 29/12/2020

Very good

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Acheteur Vérifié

Published on 01/01/2021 à 17h23 following a purchase from 27/12/2020

very good product, fast delivery

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Acheteur Vérifié

Published on 01/01/2021 à 14h40 following a purchase from 28/12/2020

What can I say, except that everything went perfectly... responsiveness, quick and careful shipping, very good quality beret, happy customer!!!

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Acheteur Vérifié

Published on 01/01/2021 à 12h45 following a purchase from 27/12/2020

very good

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Acheteur Vérifié

Published on 01/01/2021 à 12h25 following a purchase from 28/12/2020

very fast delivery, quality product, perfect
I still prefer to choose products made in Europe

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Acheteur Vérifié

Published on 01/01/2021 à 10h32 following a purchase from 14/12/2020

Very nice hat. Good fit. Matches the order. Fast delivery. I recommend.

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Acheteur Vérifié

Published on 01/01/2021 à 06h52 following a purchase from 25/12/2020

Very satisfied

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Acheteur Vérifié

Published on 01/01/2021 à 03h24 following a purchase from 27/12/2020

2nd order. Fast, beautiful quality. I highly recommend. Thank you!

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Acheteur Vérifié

Published on 31/12/2020 à 21h06 following a purchase from 25/12/2020

Very satisfied with my order. The hat is magnificent.

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Acheteur Vérifié

Published on 31/12/2020 à 20h26 following a purchase from 26/12/2020

Received the package right on time and the quality of the item, a toque, is of good quality and very pleasant to wear. Thank you. My best wishes accompany you for 2021.

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Acheteur Vérifié

Published on 31/12/2020 à 18h25 following a purchase from 24/12/2020

The package was sent quickly. And the delivery was on the scheduled date. Thank you

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Acheteur Vérifié

Published on 31/12/2020 à 18h10 following a purchase from 27/12/2020

SUPER at all levels, quality product, very well finished and comfortable thanks to its elastic inside, washable without problem, by hand! Fast shipping with tracked mail = received 2 days after the order. Thank you to the whole team

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Acheteur Vérifié

Published on 31/12/2020 à 17h20 following a purchase from 24/12/2020

Easy to use site, we quickly found the items we were looking for.
Fast delivery. Beautiful quality of the items received quickly. We highly recommend this site to find "caps for your head."

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Acheteur Vérifié

Published on 31/12/2020 à 17h14 following a purchase from 28/12/2020

Very good site with quality products where ordering is done with ease and clarity, what more could you want?
It's perfect, don't change anything.

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