Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 29/09/2020 à 18h13 following a purchase from 29/09/2020

We'll see when the order arrives

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Acheteur Vérifié

Published on 28/09/2020 à 17h50 following a purchase from 28/09/2020

very very good Traclet hat shop to recommend

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Acheteur Vérifié

Published on 28/09/2020 à 09h22 following a purchase from 27/09/2020

Fast delivery and efficient customer service.

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Acheteur Vérifié

Published on 27/09/2020 à 19h46 following a purchase from 27/09/2020

Wide range. Excellent value for money.

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Acheteur Vérifié

Published on 26/09/2020 à 18h06 following a purchase from 26/09/2020

very good

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Acheteur Vérifié

Published on 26/09/2020 à 13h51 following a purchase from 24/09/2020

Item conforms to my expectations

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Acheteur Vérifié

Published on 26/09/2020 à 09h33 following a purchase from 17/09/2020

Fast delivery.

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Acheteur Vérifié

Published on 26/09/2020 à 08h15 following a purchase from 29/07/2020

well-made site

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Acheteur Vérifié

Published on 26/09/2020 à 07h48 following a purchase from 16/09/2020

Fast delivery. Very nice hat conforms to the description. As usual!

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Acheteur Vérifié

Published on 25/09/2020 à 20h54 following a purchase from 17/09/2020

It was very very good

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Acheteur Vérifié

Published on 25/09/2020 à 19h32 following a purchase from 16/09/2020

superb product, perfect delivery. Hats off, Traclet!

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Acheteur Vérifié

Published on 25/09/2020 à 17h59 following a purchase from 18/09/2020

Product delivered as ordered, ultra-fast shipping, choice of delivery (between pick-up point and others)

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Acheteur Vérifié

Published on 25/09/2020 à 13h36 following a purchase from 16/09/2020

Well-designed site

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Acheteur Vérifié

Published on 25/09/2020 à 12h56 following a purchase from 16/09/2020

Order well processed. Fast shipping.

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Acheteur Vérifié

Published on 25/09/2020 à 10h52 following a purchase from 13/09/2020

Clear site, responsive, well detailed

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Acheteur Vérifié

Published on 24/09/2020 à 17h56 following a purchase from 21/09/2020

72H for delivery following my bank transfer. Very reasonable delay. I didn't have to navigate long on the site, I found exactly what I wanted right away. It's true that I knew exactly what I wanted. Product delivered as described.

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Acheteur Vérifié

Published on 24/09/2020 à 17h12 following a purchase from 21/09/2020

Merchant to recommend, super efficient. Product very well protected and compliant. I will definitely make other orders.

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Acheteur Vérifié

Published on 24/09/2020 à 13h46 following a purchase from 21/09/2020

The cap is very beautiful, nice finish and seems to be of very good quality.

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Acheteur Vérifié

Published on 23/09/2020 à 19h34 following a purchase from 15/09/2020

Very good

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Acheteur Vérifié

Published on 23/09/2020 à 15h15 following a purchase from 16/09/2020

Fast and kept informed about the progress of the delivery. Very good

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Acheteur Vérifié

Published on 23/09/2020 à 11h00 following a purchase from 13/08/2020

Serious

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Acheteur Vérifié

Published on 22/09/2020 à 19h49 following a purchase from 25/08/2020

Very good, excellent quality service, trustworthy seller, I will buy again without hesitation, plus the product suits me perfectly, very good company.

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Acheteur Vérifié

Published on 22/09/2020 à 19h27 following a purchase from 14/09/2020

Perfect

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Acheteur Vérifié

Published on 22/09/2020 à 18h34 following a purchase from 14/09/2020

Very fast shipping and product of very good quality

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Acheteur Vérifié

Published on 22/09/2020 à 17h25 following a purchase from 15/09/2020

Very satisfied

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Acheteur Vérifié

Published on 22/09/2020 à 15h58 following a purchase from 14/09/2020

Nothing to report. Everything was perfect.

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Acheteur Vérifié

Published on 22/09/2020 à 15h41 following a purchase from 11/09/2020

Everything is ok

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Acheteur Vérifié

Published on 21/09/2020 à 19h10 following a purchase from 11/09/2020

Very satisfied. Very clear site. Easy package reception. Product received in very good condition.

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Acheteur Vérifié

Published on 21/09/2020 à 15h59 following a purchase from 13/09/2020

It's a very beautiful hat delivered quickly.

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Acheteur Vérifié

Published on 21/09/2020 à 15h18 following a purchase from 11/09/2020

Serious provider

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Acheteur Vérifié

Published on 21/09/2020 à 14h33 following a purchase from 14/09/2020

Order compliant with very fast delivery and good follow-up throughout. Quality product. Thank you.

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Acheteur Vérifié

Published on 19/09/2020 à 10h14 following a purchase from 10/09/2020

Compliant item

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Acheteur Vérifié

Published on 18/09/2020 à 22h08 following a purchase from 11/09/2020

Best service.

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Acheteur Vérifié

Published on 18/09/2020 à 18h05 following a purchase from 23/08/2020

Impeccable and neat product. Despite the announcement of a delivery between 3 and 5 weeks, I received it in 4 weeks. Very careful follow-up and shipping. I recommend.

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Acheteur Vérifié

Published on 18/09/2020 à 16h42 following a purchase from 11/09/2020

Beautiful object

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Acheteur Vérifié

Published on 18/09/2020 à 14h29 following a purchase from 11/09/2020

Very good quality, and size respect. Satisfied with my purchase.

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Acheteur Vérifié

Published on 17/09/2020 à 19h55 following a purchase from 30/08/2020

Very good, simple to use site, good explanation.

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Acheteur Vérifié

Published on 17/09/2020 à 18h21 following a purchase from 28/08/2020

I followed the advice given on the site and I am fully satisfied.

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Acheteur Vérifié

Published on 17/09/2020 à 16h21 following a purchase from 09/09/2020

Satisfied

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Acheteur Vérifié

Published on 17/09/2020 à 15h51 following a purchase from 29/07/2020

I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.

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Response from Chapellerie Traclet Published on 17/09/2020

Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.