Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Item conforms to my request, site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2020
Product conforms to the description.
Great gift wrap!
A big thank you to everyone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2020
Very good welcome in the store (Roanne). Measurement and choice of model and color. Manufacturing and delivery time 3 months.
Quality is acceptable for the price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2020
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2020
Perfect, I had a credit that was well used. Cap corresponding to my choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2019
Serious company!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2020
delivery quite fast, I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Reasonable price, top quality, delivery deadlines respected. I recommend without hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Everything went perfectly, order and delivery in the best time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Conforms to what I wanted, perfect style
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
everything is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2020
Product conforms to the description, very pleasant to wear and to see. Very good packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
Very large choice of models.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Very good despite a small problem with head size, promptly resolved by your services.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
conforms to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Magnificent item of excellent quality. Size conforms to the indication
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
A score of 10
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
Fantastic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Perfect I would recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
The order corresponds to my choice.
The customer service is responsive.
The site, made in France, offers a wide range of products.
The order was delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2020
Perfect!
I did a search based on a reference on Google and came across this site .....
Very reasonable price and product in line with my search
Simply perfect
I keep this site in favorites
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
In accordance with the advertisement.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Delivery in accordance with my order and fast. Very nice quality hat.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Attempts to contact by phone for possible assistance in choosing products were in vain several times
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Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Product in accordance with the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Clear site, fast delivery, neat packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
The site offers products very clearly. The order placed arrived within the timeframe given by the supplier. Package arrived in good condition and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Everything is very good. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
This is the second time I order for gifts, and everything is perfect:
Perfect delivery times
Perfect size
Perfect quality
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Nothing to complain about. Good follow-up on the delivery. Item of very good quality. A little extra attention. Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Fast reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Efficient telephone service and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Very good service, good customer relationship, well done
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