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Rating: 5 out of 5
perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 1 out of 5
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Rating: 5 out of 5
Order acknowledged and rapid dispatch from the store
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A
Rating: 5 out of 5
Completely satisfied
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A
Rating: 5 out of 5
The best hat maker in France
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A
Rating: 5 out of 5
Well-organized site, wide choice of products, visible availability, quick preparation of my order, many delivery options..... All good, I recommend, and by the way, I'm going back!
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A
Rating: 5 out of 5
Choice, fast delivery.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
I recommend this site
thank you
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thank you
A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery, no problem with the order
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A
Rating: 5 out of 5
Beautiful range of products, original and regularly renewed. Impeccable order tracking. The only downside is that navigation on the site is a bit sluggish.
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A
Rating: 3 out of 5
Not thick enough, the one I have is thicker
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A
Rating: 5 out of 5
The shopping experience was very pleasant. Even for me as a German, it was easy. The ordering, delivery, and quality of the goods are top-notch.
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A
Rating: 5 out of 5
This is my second order on this site. Perfect.
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A
Rating: 5 out of 5
N/A
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A
Rating: 3 out of 5
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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A
Rating: 1 out of 5
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very well advised and a very well-made site for someone like me who doesn't order online often.
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A
Rating: 3 out of 5
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
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Rating: 2 out of 5
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
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A
Rating: 5 out of 5
Satisfied with my order.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 1 out of 5
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Rating: 5 out of 5
Very pretty, beautiful engraving and fast delivery.
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A
Rating: 5 out of 5
Immediate shipping, top packaging... Quality hat, good, not cheap though.
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Rating: 5 out of 5
Very good as usual.
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A
Rating: 5 out of 5
A lot of choices in many sizes.
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A
Rating: 5 out of 5
Very good site, with an enormous choice at all prices.
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A
Rating: 5 out of 5
It's okay.
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A
Rating: 5 out of 5
Satisfied with my order. Quality products. Fast shipping. I recommend.
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A
Rating: 5 out of 5
Thank you, satisfied.
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A
Rating: 5 out of 5
Easy order.
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A
Rating: 5 out of 5
Very well-constructed site, very clear and accessible.
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A
Rating: 5 out of 5
Easy to find what you're looking for.
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Rating: 3 out of 5
fast delivery
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Rating: 5 out of 5
Navigation on the site is still easy, clear, and precise.
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