Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 27/12/2019 à 15h02 following a purchase from 20/12/2019

Compliant

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Acheteur Vérifié

Published on 27/12/2019 à 14h39 following a purchase from 19/12/2019

Everything is perfect!

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Acheteur Vérifié

Published on 27/12/2019 à 14h29 following a purchase from 20/12/2019

Very ergonomic

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Acheteur Vérifié

Published on 27/12/2019 à 14h23 following a purchase from 19/12/2019

very good, thank you

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Acheteur Vérifié

Published on 27/12/2019 à 14h06 following a purchase from 18/12/2019

I have already given my opinion which is top level of satisfaction
Happy New Year 2020 to all

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Acheteur Vérifié

Published on 27/12/2019 à 14h04 following a purchase from 19/12/2019

Fast delivery, exactly what I ordered for my husband.
I recommend

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Acheteur Vérifié

Published on 27/12/2019 à 13h49 following a purchase from 14/12/2019

Ultimately very satisfactory delays (delivery for Christmas), whereas they were initially announced to be much longer

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Acheteur Vérifié

Published on 27/12/2019 à 09h56 following a purchase from 01/12/2019

The site is very accessible, an astonishing choice of products!!!
The photos of the hats and caps are correct
Quality site
Cariño

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Acheteur Vérifié

Published on 27/12/2019 à 09h14 following a purchase from 17/12/2019

Excellent

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Acheteur Vérifié

Published on 27/12/2019 à 09h13 following a purchase from 16/12/2019

Perfect

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Acheteur Vérifié

Published on 27/12/2019 à 08h37 following a purchase from 18/12/2019

Fast delivery

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Acheteur Vérifié

Published on 26/12/2019 à 23h36 following a purchase from 18/12/2019

Very clear

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Acheteur Vérifié

Published on 26/12/2019 à 22h21 following a purchase from 19/12/2019

Very beautiful quality

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Acheteur Vérifié

Published on 26/12/2019 à 22h07 following a purchase from 16/12/2019

Impeccable service and quality are present. Product compliant and well packaged. Fast delivery within the deadlines, nothing to complain about.

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Acheteur Vérifié

Published on 26/12/2019 à 20h42 following a purchase from 16/12/2019

Very beautiful product

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Acheteur Vérifié

Published on 26/12/2019 à 19h16 following a purchase from 18/12/2019

perfect

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Acheteur Vérifié

Published on 26/12/2019 à 19h14 following a purchase from 17/12/2019

Very good!

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Acheteur Vérifié

Published on 26/12/2019 à 19h00 following a purchase from 16/12/2019

Quality Panama, beautiful material, beautiful craftsmanship.

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Acheteur Vérifié

Published on 26/12/2019 à 17h30 following a purchase from 18/12/2019

Very good, this is not my first order.

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Acheteur Vérifié

Published on 26/12/2019 à 16h43 following a purchase from 18/12/2019

Very good

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Acheteur Vérifié

Published on 26/12/2019 à 16h30 following a purchase from 18/12/2019

Effective and fast thank you

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Acheteur Vérifié

Published on 26/12/2019 à 15h01 following a purchase from 19/12/2019

The product is in accordance with the description, it was delivered very quickly and well packaged as usual with Traclet.

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Acheteur Vérifié

Published on 26/12/2019 à 14h53 following a purchase from 19/12/2019

Excellent yes, fast and quality products. Even if the hat doesn't fit, the return and refund is quick. Trusted site.

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Acheteur Vérifié

Published on 26/12/2019 à 14h32 following a purchase from 19/12/2019

Nothing to add

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Acheteur Vérifié

Published on 26/12/2019 à 14h11 following a purchase from 19/12/2019

Happy, good quality

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Acheteur Vérifié

Published on 26/12/2019 à 14h07 following a purchase from 18/12/2019

Excellent.

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Acheteur Vérifié

Published on 26/12/2019 à 14h00 following a purchase from 18/12/2019

Very good

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Acheteur Vérifié

Published on 26/12/2019 à 13h58 following a purchase from 18/12/2019

Everything was perfect: simplicity of the site, speed of delivery. Product meets my expectations.

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Acheteur Vérifié

Published on 26/12/2019 à 13h31 following a purchase from 18/12/2019

products conform to the description. delivery fast.

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Acheteur Vérifié

Published on 26/12/2019 à 13h21 following a purchase from 19/12/2019

Quick order and cap faithful to the photo. Everything is perfect. I recommend.

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Acheteur Vérifié

Published on 26/12/2019 à 11h38 following a purchase from 17/12/2019

fast delivery

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Acheteur Vérifié

Published on 26/12/2019 à 11h13 following a purchase from 18/12/2019

top!

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Acheteur Vérifié

Published on 26/12/2019 à 10h18 following a purchase from 14/12/2019

The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.

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Acheteur Vérifié

Published on 26/12/2019 à 10h06 following a purchase from 15/12/2019

Excellent in every way, and low prices

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Acheteur Vérifié

Published on 26/12/2019 à 09h05 following a purchase from 16/12/2019

Very practical website to find items, and super fast delivery with well-protected items!

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Acheteur Vérifié

Published on 26/12/2019 à 08h54 following a purchase from 16/12/2019

Very nice site, clear and functional.

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Acheteur Vérifié

Published on 26/12/2019 à 03h29 following a purchase from 16/12/2019

Very good service and the site very readable

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Acheteur Vérifié

Published on 26/12/2019 à 02h42 following a purchase from 13/12/2019

Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...

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Response from Chapellerie Traclet Published on 26/12/2019

Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet

Acheteur Vérifié

Published on 25/12/2019 à 20h48 following a purchase from 17/12/2019

Fast delivery and protected package

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Acheteur Vérifié

Published on 25/12/2019 à 19h56 following a purchase from 17/12/2019

Fast delivery, super hat

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