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Rating: 5 out of 5
Very nice quality hat
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Quality product received within a reasonable time and in good condition (packaging...). Good digital tracking so as not to worry while waiting for the package.
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Easy choice via the site, all necessary information for an informed choice is present. Fast delivery and the ordered product. Quality product. I returned it due to a size too large. I am waiting for the exchange for the same item in size S.
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A
Rating: 2 out of 5
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
A
Rating: 5 out of 5
Very good quality, careful packaging and fast shipping
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A
Rating: 3 out of 5
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
A
Rating: 5 out of 5
It's perfect
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A
Rating: 5 out of 5
Package received quickly, hat well protected and conforms to the description on the site
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A
Rating: 5 out of 5
Very good, attentive, responsive, good advice, careful... trustworthy
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A
Rating: 5 out of 5
Very good. The items are of high quality. The service is fast. Well done.
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A
Rating: 5 out of 5
Good.
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A
Rating: 5 out of 5
Effective
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A
Rating: 5 out of 5
Quick processing of the order. Product very well packaged.
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A
Rating: 5 out of 5
Easy to navigate site
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A
Rating: 3 out of 5
Fast delivery.
Damaged product
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Damaged product
A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Very beautiful and good quality product
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A
Rating: 5 out of 5
Beautiful product! Everything went very well. Thank you!
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A
Rating: 3 out of 5
Problem creating an account
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A
Rating: 5 out of 5
Well-designed site, wide choice of hats, a real pleasure.
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A
Rating: 5 out of 5
The hat is very beautiful and fits very well, by the way I will order it in white
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Site: easy to use
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A
Rating: 5 out of 5
Order placed by phone directly. Very pleasant, professional interlocutor, and especially very good advice. Order received quickly, I highly recommend.
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A
Rating: 5 out of 5
Fast delivery and well packaged.
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A
Rating: 5 out of 5
*****
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Fast delivery, very satisfied with my order.
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A
Rating: 3 out of 5
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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A
Rating: 5 out of 5
everything is compliant, ultra fast delivery
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A
Rating: 5 out of 5
Item corresponding to the order of beautiful quality and fast delivery
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A
Rating: 5 out of 5
The site is great and it is easy to find what you want (shape of hats: very good idea) and the delivery is top especially during the holiday season the package is neat nothing to say I recommend
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A
Rating: 5 out of 5
Fast as always
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A
Rating: 5 out of 5
Quality hats, compliant with the description and fast shipping.
Very happy.
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Very happy.
A
Rating: 5 out of 5
very satisfied
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A
Rating: 3 out of 5
Excessive restocking delay 6 weeks between the order and the reception at my home.
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A
Rating: 5 out of 5
Traclet hat perfect hat
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A
Rating: 5 out of 5
Excellent company, serious that maintains its reputation high.
I recommend without reservation
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I recommend without reservation
A
Rating: 5 out of 5
Very good
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