Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
Well packaged and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Easy to navigate website. Fast delivery. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Wide selection of items at very interesting prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Very good. Correct prices and fast delivery. Quality hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Well-stocked site and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2019
The information on shipping is good, except at the end: the post did not respect the announced delivery slot, and no way to contact them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2019
Serious and irreproachable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
AS USUAL EVERYTHING WAS PERFECT AS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
clear, numerous choices of items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2019
Good products and good store
Excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Wide selection, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Hat exactly matching the photo. The information regarding the size to order helped me a lot. The shipping was fast and careful. All positive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2019
Fast delivery, good packaging and quality product. I am very happy with my purchase. :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2019
I recommend this site. Very well done. Nice description of the products. Respect for delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Order received quickly, well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
As usual, it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2019
I just picked up my little package from the other side of the world and I am very very satisfied, very practical and it restored the lost shapes of my panama, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Very nice choice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/06/2019
A lot of choices, but the product is less pretty than on the website.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Delivery as promised and on time. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Great competence and kindness....Thank you....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
I bought a Tilley hat at Chapelerie Traclet 7 years ago. Given its wear, I requested the lifetime warranty offered by Tilley. It took a little time, but without me needing to follow up, a new hat was delivered to me for free (7 Eur shipping fee). That's serious!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
SERIOUS SITE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
At least
You go to the site and find hats, etc.
For all tastes.
I don't like shopping and seeing several.
So
It's perfect for me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2019
Good products; good responsiveness (the size didn't fit and an exchange was able to be made quickly)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Very good serious site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Lack of certain information, see below.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
A site that activates the order upon purchase with fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
serious wide choice quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Great and fast delivery on time :) Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Professionals!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Fast shipping and serious packaging. The cap is splendid and meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Very good experience. Fast delivery. Quality Panama hat. Really delighted. I highly recommend.
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