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Rating: 5 out of 5
no: when nothing to report, in our time, it's perfect!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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H
Rating: 5 out of 5
Hello. Navigation rather easy. Fast delivery and products completely in accordance with the description.
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C
Rating: 5 out of 5
The order was very easy and the product arrived quickly and very well packaged. The item is beautiful.
Thank you
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Thank you
L
Rating: 5 out of 5
THIS WILL MAKE MY HUSBAND HAPPY
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R
Rating: 5 out of 5
Everything went well
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D
Rating: 5 out of 5
Always satisfied with the site, hat shop with a lot of choices, quality choices.
The order processing time is quick.
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The order processing time is quick.
C
Rating: 5 out of 5
Very satisfied with my order
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B
Rating: 5 out of 5
Very satisfied.
Beautiful quality.
In line with my expectations.
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Beautiful quality.
In line with my expectations.
J
Rating: 5 out of 5
A lot of choices but depending on the products the delay can be long
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S
Rating: 5 out of 5
Complete site with many items
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A
Rating: 5 out of 5
-
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G
Rating: 5 out of 5
yes very good thank you
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P
Rating: 5 out of 5
very good!
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B
Rating: 5 out of 5
Perfect for the product, in line with my expectations! Perfect for the answers to my questions! Terrible delivery with the post... Absent during a first pass, nothing in the mailbox. Then I stayed home for 2 days without news, then my package finally deposited in my mailbox while I was present: a packaging box all smashed that I had a hard time extracting from the mailbox...
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P
Rating: 5 out of 5
beautiful stylish cap, comfortable and very elegant; hats off to the TRACLET hat shop for the quality and the wide selection of its items!
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J
Rating: 5 out of 5
Beautiful quality very fast shipping
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S
Rating: 5 out of 5
Cap perfectly matching the description
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F
Rating: 5 out of 5
easy navigation. clearly named and described product
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E
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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J
Rating: 5 out of 5
I have been buying my caps from you for 2 or 3 years now and I have never been disappointed. The products are of quality and the customer service is too.
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M
Rating: 5 out of 5
very good fast service and careful quality item. I saw accessories on the site and I think I will place another order after the holidays
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L
Rating: 5 out of 5
Delivery as per my instructions. Perfect.
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F
Rating: 5 out of 5
Very good as always. I also benefited from the end of November discount. Only regret, a single high-priced choice for fleece caps. And generally only one color available, black. It's a shame that the options are dwindling...
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R
Rating: 1 out of 5
Impossible to give feedback on an order that has not yet been delivered...
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Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
A
Rating: 5 out of 5
Beautiful quality hats
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F
Rating: 5 out of 5
Easy to order, wide choice of items
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T
Rating: 5 out of 5
Easy and smooth
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M
Rating: 5 out of 5
Very good quality items. Very happy once again!
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D
Rating: 5 out of 5
Quality product, conforms to the order.
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M
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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V
Rating: 5 out of 5
Item corresponding to my order
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P
Rating: 5 out of 5
the order is in accordance with the description, the site seems serious
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C
Rating: 5 out of 5
Products conforming and totally meeting my expectations.
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K
Rating: 5 out of 5
Clear website, good functionality, and the ordering process went very well even though it was the first time I used it as a Finnish customer.
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C
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Very good and responsive
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J
Rating: 5 out of 5
very simple navigation
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H
Rating: 5 out of 5
Perfect, fast shipping and just like in the photo when ordering! Very satisfied! Highly recommend!
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E
Rating: 2 out of 5
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team