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Rating: 5 out of 5
Serious, fast shipping; To recommend.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
My purchase arrived as expected, without any issues, carefully packaged. I recommend this site!
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A
Rating: 5 out of 5
Diversified
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A
Rating: 2 out of 5
Defective packaging, no protection for the cap which arrived wrinkled
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Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
A
Rating: 2 out of 5
Non-respect of delivery deadlines and non-respect of the response that was given to me.
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Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
A
Rating: 3 out of 5
There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.
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A
Rating: 5 out of 5
To advise.
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A
Rating: 5 out of 5
Always just as perfect
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A
Rating: 5 out of 5
Very good site, nothing to inform and easy to use.
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A
Rating: 5 out of 5
Extraordinary finish and exceptional beauty
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A
Rating: 5 out of 5
Very beautiful product and lightning delivery. Perfect.
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A
Rating: 5 out of 5
conforming product
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A
Rating: 5 out of 5
Despite a postal mix-up for delivery, the hat shop ensured
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A
Rating: 5 out of 5
Following a misunderstanding about the initially purchased model, and explanations with a manager, I appreciated the very professional responsiveness of the latter. I am very satisfied with the follow-up and the model received.
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A
Rating: 5 out of 5
Nothing to say, order shipped quickly, incoherent postal tracking, but that's the Post's fault.
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A
Rating: 5 out of 5
A clear and well-designed site
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A
Rating: 3 out of 5
The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.
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A
Rating: 5 out of 5
Fast and very well presented! Top customer service!
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A
Rating: 5 out of 5
The package arrived on the indicated day and complete.
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A
Rating: 5 out of 5
Very good, I recommend this site.
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A
Rating: 5 out of 5
articles corresponding to the given descriptions
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A
Rating: 5 out of 5
Impeccable products and service!!
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A
Rating: 5 out of 5
Very good site. Quality hat
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very good delivery to the DOM-TOM.
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A
Rating: 5 out of 5
The site chapellerie-tracet.com is very easy to access and very complete. Order placed on a Monday afternoon, delivered on Thursday morning! In terms of speed, it's hard to do better.
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A
Rating: 5 out of 5
a true hat professional, fast delivery and great service
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
True professionals, attentive to the customer and friendly
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A
Rating: 5 out of 5
Very easy. You can easily find your happiness
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A
Rating: 5 out of 5
Quality and speed, keep it up.
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A
Rating: 5 out of 5
After several orders, I can only express my total satisfaction both for the quality of the items, their choice, the numerous explanations and advice given, revealing your experience and skills in hat making. These are the reasons why I remain loyal to you.
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A
Rating: 5 out of 5
My order was easy to place online and arrived faster than expected - even though it was the week before Christmas. I would highly recommend!
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A
Rating: 5 out of 5
Choice, originality and service. Indeed, it does run a bit large and 53/54 does not exist. Very careful quality: I recommend.
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A
Rating: 5 out of 5
Very nice item, my granddaughter was delighted! received just in time! thank you for the impeccable quality.
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A
Rating: 5 out of 5
Very serious!
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A
Rating: 5 out of 5
excellent
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A
Rating: 5 out of 5
Excellent service, fast delivery. Lots of choices and advice.
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A
Rating: 5 out of 5
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A
Rating: 3 out of 5
The nightcap received did not have protective packaging. It was just placed in the delivery envelope. Given the price paid, this is the minimum because when it's for a gift, it lacks. The product seems to be of quite good quality. To be seen with time.
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