Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Fast and efficient delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Fast delivery and compliant product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Huge choice, good guidance
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Intuitive practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
It's perfect, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Very easy to use site. Very simple order and perfect shipping with suitable packaging that protects the hat well. Just a downside in the pickup location which was not the one defined initially with more restrictive hours that forced me to find someone to pick up the package for me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
FRENCH SITE PRODUCT CHOICE EASY TO CONSULT SITE.
Too bad it's just a hat shop!...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
A nice gift for Christmas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
A lot of choices regarding hats as well as accessories.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2017
Hello, good reception thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
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Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
The site is very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Ease of ordering. Well informed about tracking. Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Very fast and efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2017
Interesting
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast delivery and well-packaged product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Thank you for your trust and kindness very happy with your service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
This site is well made and attractive. Be careful to choose your size well. The welcome at the store is friendly, efficient, and accommodating. Highly recommend as the choice is considerable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
Very good very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast delivery, very well packaged. IMPECCABLE!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Good serious treatment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Pleasant site, lots of choices, simple navigation and ordering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Very large selection with interesting prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Traclet? perfect!!! Colissimo? another package ripped open...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Very good contact..... Hat too big, but my fault! I passed it through boiling water and dryer (this may make you laugh) and was able to reduce the head circumference by one centimeter. So, in the end happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2017
Impeccable site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
very good !!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
These are serious people and I was perfectly received during my phone calls.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Good product and meets my expectations
Fast service
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast, well protected...
You are the best!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
The merchandise arrived very quickly and well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Excellent site, clear, good product descriptions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Responsive site to my request and product completely in line with expectations. Good discovery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Very good site that I have regularly used with success.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Great choice, very well made site.
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