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Rating: 5 out of 5
Very Happy with my Skala hat and the price was excellent
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Product faithful to my expectations
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M
Rating: 5 out of 5
Very good box!
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P
Rating: 5 out of 5
The ordered product perfectly meets my expectations. Very fast delivery, I am very satisfied.
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E
Rating: 1 out of 5
The 2 hats are very beautiful. BUT: the delivery time indicated at the order was not respected at all. I received the grouped order almost three weeks too late. I needed one of the hats for my vacation and it was therefore missed. This is not acceptable from the seller.
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Response from Chapellerie Traclet
Hello Elisabeth,
Thank you for taking the time to share your experience. We are delighted that you like the hats, but we are truly sorry to learn that the delivery time was not respected. We attach great importance to your satisfaction and would like to discuss this situation with you to find a solution.
Please feel free to contact us directly so that we can assist you in the best way possible.
Sincerely,
The Traclet Hat Team
Thank you for taking the time to share your experience. We are delighted that you like the hats, but we are truly sorry to learn that the delivery time was not respected. We attach great importance to your satisfaction and would like to discuss this situation with you to find a solution.
Please feel free to contact us directly so that we can assist you in the best way possible.
Sincerely,
The Traclet Hat Team
V
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Great choice - Fast delivery
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G
Rating: 5 out of 5
-
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S
Rating: 5 out of 5
Quality product delivered quickly. I recommend.
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C
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Everything is perfect from the product to the delivery. I will order other hats again
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C
Rating: 5 out of 5
Large selection of hats at very reasonable prices.
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D
Rating: 5 out of 5
Everything is fine, I love the hat!
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A
Rating: 5 out of 5
Edges a bit wider than what seemed to appear in the photo. This would be interesting information to provide in the descriptions.
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R
Rating: 5 out of 5
Fast delivery and the straw trilby is perfect for this hot weather while remaining very elegant.
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R
Rating: 5 out of 5
Nothing to report
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C
Rating: 5 out of 5
Two well-cut caps that fit perfectly, good quality fabric, beautiful finishes. Careful packaging and fast delivery. Very satisfied.
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F
Rating: 5 out of 5
Good quality hat delivered very quickly.
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S
Rating: 5 out of 5
Very nice product and arrived in good condition
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A
Rating: 5 out of 5
Nothing to report
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D
Rating: 2 out of 5
First shipment very good. But I am returning a beret that is too large size 62 for a size 61 and I receive again a size 62
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Response from Chapellerie Traclet
Hello Dany,
We are sincerely sorry to learn that the second shipment did not meet your expectations. We understand your disappointment and invite you to contact us privately so that we can find a solution together.
Sincerely,
The Traclet Hat Team
We are sincerely sorry to learn that the second shipment did not meet your expectations. We understand your disappointment and invite you to contact us privately so that we can find a solution together.
Sincerely,
The Traclet Hat Team
C
Rating: 5 out of 5
Good quality hats and fast delivery
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D
Rating: 5 out of 5
Fast shipping.
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J
Rating: 5 out of 5
Very good purchase
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H
Rating: 5 out of 5
Item received in about ten days in Martinique. In accordance with the description and the ordered size. Beautiful finish!
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L
Rating: 5 out of 5
Beautiful hat my grandson is wonderful thank you
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F
Rating: 5 out of 5
Impeccable service, I have been ordering my summer hats from Traclet for several years. They change the ribbon if they have other choices in stock, they are friendly and efficient, the hats are perfectly packaged. Each order is perfect. Thank you to the team.
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M
Rating: 5 out of 5
Order received, everything is OK.
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M
Rating: 5 out of 5
everything arrived well and my caps fit me very well
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G
Rating: 5 out of 5
Well received the hat. Satisfied, I will recommend.
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S
Rating: 5 out of 5
This is my third order placed with Chapellerie Traclet and I am still very happy with my purchase. The items are in accordance with their description; the delivery is always careful and fast.
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P
Rating: 5 out of 5
fast delivery, huge choice, very friendly person
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E
Rating: 1 out of 5
damaged package received in mailbox, poor delivery choice by the site
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Response from Chapellerie Traclet
Hello Emmanuelle,
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
J
Rating: 5 out of 5
Very good. Nice quality and complete information, including the origin for most products. Fast shipping and a French seller with a storefront, reassuring.
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L
Rating: 5 out of 5
Very nice hat. It arrived quickly and in packaging that keeps the hat in perfect condition
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Y
Rating: 5 out of 5
Respect for delivery times, very good quality of the product. I recommend
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Response from Chapellerie Traclet
Hello Yan,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and the respect for our delivery times. Your recommendations are valuable and motivate us to continue offering the best.
Best regards,
The Chapellerie Traclet team
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the quality of our products and the respect for our delivery times. Your recommendations are valuable and motivate us to continue offering the best.
Best regards,
The Chapellerie Traclet team
D
Rating: 5 out of 5
arrived on time and a superb hat good quality
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Response from Chapellerie Traclet
Hello David,
We sincerely thank you for your flattering review. We are delighted that you like your hat and that it arrived on time. Your satisfaction is our greatest reward and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your flattering review. We are delighted that you like your hat and that it arrived on time. Your satisfaction is our greatest reward and we hope to see you again soon in our store.
Best regards,
The Chapellerie Traclet team
F
Rating: 1 out of 5
I had already purchased this same model several years ago, satisfied with the previous purchase, I have repeated.
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Response from Chapellerie Traclet
Hello Felix,
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
C
Rating: 5 out of 5
good review
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Response from Chapellerie Traclet
Hello Christiane,
We sincerely thank you for your positive review. It is a real pleasure to know that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of welcoming you again very soon.
Best regards,
The boutique team
We sincerely thank you for your positive review. It is a real pleasure to know that you are satisfied with your experience at Chapellerie Traclet. We hope to have the pleasure of welcoming you again very soon.
Best regards,
The boutique team
P
Rating: 5 out of 5
Great service. Package arrived in perfect condition and well packed. I would purchase another hat from this shop.
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Response from Chapellerie Traclet
Hello Paul,
We warmly thank you for your positive feedback. We are delighted to hear that you are satisfied with our service and that your order arrived in perfect condition. Your trust touches us and we would be happy to welcome you again for your next purchase.
Best regards,
The Chapellerie Traclet team
We warmly thank you for your positive feedback. We are delighted to hear that you are satisfied with our service and that your order arrived in perfect condition. Your trust touches us and we would be happy to welcome you again for your next purchase.
Best regards,
The Chapellerie Traclet team