Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 3 and 5 stars

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V
Vincent C.
Rating: 5 out of 5
following a purchase from 17/05/2025
Fast delivery, hat conforms to the order. Everything is perfect.
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Sauveur C.
Rating: 5 out of 5
following a purchase from 11/05/2025
serious delivery well packaged
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Jean Claude C.
Rating: 5 out of 5
following a purchase from 18/05/2025
Good quality product, beautiful, impeccable delivery.
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Jean-Marc R.
Rating: 5 out of 5
following a purchase from 07/05/2025
Thank you
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Emeric D.
Rating: 5 out of 5
following a purchase from 18/05/2025
Easy order, deadline respected, Nothing to say about the service! :-)
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Christian G.
Rating: 5 out of 5
following a purchase from 15/05/2025
Very good
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Georges P.
Rating: 5 out of 5
following a purchase from 19/05/2025
Fast and impeccable service.
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Andre R.
Rating: 5 out of 5
following a purchase from 18/05/2025
Fluid
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Jules M.
Rating: 5 out of 5
following a purchase from 18/05/2025
Very good packaging and hats perfectly conform to the photo
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Bruno C.
Rating: 5 out of 5
following a purchase from 17/05/2025
Received quickly, conforms to the order and well packaged
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Juliette M.
Rating: 5 out of 5
following a purchase from 12/05/2025
Conformity of the order, fast delivery
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Bruno D.
Rating: 5 out of 5
following a purchase from 12/05/2025
good and beautiful site despite everything ... (no human contact)
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Christophe T.
Rating: 5 out of 5
following a purchase from 24/04/2025
Clear, lots of choices and easy to use.
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Jocelyn L.
Rating: 5 out of 5
following a purchase from 13/05/2025
Excellent quality product, valuable advice on the site, delivery is fast and impeccable.
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Olivier D.
Rating: 5 out of 5
following a purchase from 13/05/2025
Fast and careful shipping
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Stephane M.
Rating: 5 out of 5
following a purchase from 14/05/2025
Impeccable
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Robin M.
Rating: 5 out of 5
following a purchase from 16/05/2025
It’s a gift so it’s still in the bottle but the delivery time was excellent. Thank you
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Bijoux L.
Rating: 5 out of 5
following a purchase from 13/04/2025
The quality of the order is impeccable. I am very satisfied with the product.
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Etienne D.
Rating: 5 out of 5
following a purchase from 12/05/2025
Easy order, fast delivery.
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Gérard N.
Rating: 5 out of 5
following a purchase from 16/05/2025
Lots of choices, the chosen model is elegant. Buying on the site is simple, many payment methods. Very fast shipping.
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Cyril B.
Rating: 5 out of 5
following a purchase from 16/05/2025
Top super
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Veronique H.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very easy for navigation
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Xavier D.
Rating: 5 out of 5
following a purchase from 14/05/2025
well-made site, allowing for a clear choice.
fast shipping
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Maxime D.
Rating: 3 out of 5
following a purchase from 05/05/2025
Communication? Does not respond to emails. Wrong product sent
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Aurélie C.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very fast delivery and satisfied with my order which corresponds to the ordered product.
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Laurent G.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very fast delivery and product conforms to the order
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Christine P.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very satisfied with my order and delivery.
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Michel C.
Rating: 5 out of 5
following a purchase from 03/05/2025
Delivery conforms, perfect packaging
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Evelyne L.
Rating: 5 out of 5
following a purchase from 16/03/2025
A very beautiful realization! Bravo and thank you for the shipment: well packaged, protected by quality packaging, a magnificent hat!
The French know-how! May it endure thanks to your quality work.
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Didier Hugues H.
Rating: 5 out of 5
following a purchase from 10/05/2025
Very good
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Yves C.
Rating: 5 out of 5
following a purchase from 29/04/2025
Everything is perfect
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M
Mladena D.
Rating: 1 out of 5
following a purchase from 25/04/2025
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
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Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
G
Ghislaine K.
Rating: 5 out of 5
following a purchase from 14/05/2025
Clear site, no delivery problems
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Casey L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
J
Jean-Luc G.
Rating: 5 out of 5
following a purchase from 14/05/2025
Everything was perfect
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Dominique C.
Rating: 5 out of 5
following a purchase from 13/05/2025
An excellent service.
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Martine D.
Rating: 5 out of 5
following a purchase from 12/05/2025
The item corresponds well to my order, and delivery on time....
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Catherine R.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very good just taken by the wind by the very good large visor fortunately there is the attachment by the neck
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Jean Michel M.
Rating: 5 out of 5
following a purchase from 13/05/2025
Perfect
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A
Anne-Marie L.
Rating: 5 out of 5
following a purchase from 28/04/2025
as always very careful packaging, item conforms and of good quality
thank you
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