Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
A
Alain H.
Rating: 1 out of 5
following a purchase from 29/11/2024
The Colissimo package order No. 9M00627306417 arrived in a pitiful state.
Please retrieve the package and refund me the amount of 129€
The package is being returned
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
M
Maurice L.
Rating: 3 out of 5
following a purchase from 26/11/2024
The size of the beret is good, the quality seems satisfactory but the hat itself lacks volume
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Sylvie B.
Rating: 3 out of 5
following a purchase from 13/11/2024
Hello, Delivery service to be reviewed.
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Françoise G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Still have not received my order...
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
C
Catherine C.
Rating: 1 out of 5
following a purchase from 15/11/2024
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
J
Jean-Paul L.
Rating: 2 out of 5
following a purchase from 19/11/2024
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
N
Nicole F.
Rating: 3 out of 5
following a purchase from 10/11/2024
I explain further down why I rate it as 'average'
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Rene S.
Rating: 2 out of 5
following a purchase from 21/10/2024
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
F
Florence F.
Rating: 1 out of 5
following a purchase from 24/10/2024
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Corine L.
Rating: 3 out of 5
following a purchase from 07/11/2024
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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Luca M.
Rating: 1 out of 5
following a purchase from 03/11/2024
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
G
Guyolivier C.
Rating: 3 out of 5
following a purchase from 06/11/2024
Disappointing product
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Serge Q.
Rating: 3 out of 5
following a purchase from 28/10/2024
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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'Simon+' C.
Rating: 1 out of 5
following a purchase from 19/09/2024
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Christine F.
Rating: 3 out of 5
following a purchase from 06/10/2024
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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Thomas G.
Rating: 3 out of 5
following a purchase from 19/10/2024
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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Guillaume C.
Rating: 2 out of 5
following a purchase from 01/10/2024
Price far too high for a very basic cap quality. Return costs at our expense, for changing a size for example, while the price initially paid is ultimately very high. Late delivery. I do not recommend.
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Response from Chapellerie Traclet
Hello
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Donovann F.
Rating: 1 out of 5
following a purchase from 15/10/2024
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
J
Joëlle S.
Rating: 2 out of 5
following a purchase from 18/10/2024
The photo on the site suggests a white and gray fur but that is not the case.
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Daniel P.
Rating: 2 out of 5
following a purchase from 13/10/2024
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
D
Dominique G.
Rating: 3 out of 5
following a purchase from 20/09/2024
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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Pierre D.
Rating: 1 out of 5
following a purchase from 07/10/2024
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
J
Jean-Marc P.
Rating: 3 out of 5
following a purchase from 12/10/2024
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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Richard J.
Rating: 3 out of 5
following a purchase from 23/08/2024
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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Françoise B.
Rating: 3 out of 5
following a purchase from 07/10/2024
A review was requested before receiving the product. Delivery a bit long.
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Nathalie S.
Rating: 3 out of 5
following a purchase from 06/10/2024
Xxxx
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Henry-Jacques B.
Rating: 3 out of 5
following a purchase from 09/10/2024
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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E
Eva N.
Rating: 2 out of 5
following a purchase from 04/10/2024
No too small for size 59/61 FROM 59 yes but 60 or 61 certainly not
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Response from Chapellerie Traclet
Hello
In case it is a bit tight, it is possible to enlarge it a bit by stretching it.
Otherwise, we can enlarge it a bit before sending.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Julien T.
Rating: 3 out of 5
following a purchase from 08/10/2024
The cap is poorly represented in the photo, it's a shame. Taking several angles would be a good idea.
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Guy K.
Rating: 3 out of 5
following a purchase from 21/09/2024
Too long wait, dull color
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Jose L.
Rating: 3 out of 5
following a purchase from 02/09/2024
The site is fine for ordering different hats.
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Yazid C.
Rating: 1 out of 5
following a purchase from 18/09/2024
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Roger G.
Rating: 1 out of 5
following a purchase from 30/07/2024
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Régis S.
Rating: 3 out of 5
following a purchase from 15/09/2024
Deadline respected.
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Sébastien H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Disappointed by the quality
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Joëlle T.
Rating: 3 out of 5
following a purchase from 12/09/2024
I regret that the chapka is not made in France by your workshop
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Jean Christole D.
Rating: 3 out of 5
following a purchase from 09/09/2024
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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De Genève C.
Rating: 3 out of 5
following a purchase from 13/05/2024
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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Francis M.
Rating: 2 out of 5
following a purchase from 08/09/2024
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
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Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
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