Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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Maya L.
Rating: 3 out of 5
following a purchase from 14/08/2024
Rather satisfied, very good responsiveness in message exchanges
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Grégory D.
Rating: 3 out of 5
following a purchase from 05/09/2024
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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Ruffini V.
Rating: 2 out of 5
following a purchase from 02/09/2024
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
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Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
S
Sotha S.
Rating: 3 out of 5
following a purchase from 04/09/2024
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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Catherine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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Claude P.
Rating: 3 out of 5
following a purchase from 27/08/2024
Nothing to report.
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Yves B.
Rating: 1 out of 5
following a purchase from 14/08/2024
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
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Damien C.
Rating: 1 out of 5
following a purchase from 30/06/2024
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
V
Virginie L.
Rating: 3 out of 5
following a purchase from 26/08/2024
Difficult to find returns
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Aurélien G.
Rating: 3 out of 5
following a purchase from 07/07/2024
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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David C.
Rating: 2 out of 5
following a purchase from 16/08/2024
Excessively high customs fees
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Response from Chapellerie Traclet
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
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Yannick B.
Rating: 1 out of 5
following a purchase from 25/07/2024
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Richard G.
Rating: 1 out of 5
following a purchase from 11/08/2024
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
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Serge G.
Rating: 2 out of 5
following a purchase from 09/08/2024
Errors in your services I ordered size 62 and received size 56
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Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
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Francis P.
Rating: 2 out of 5
following a purchase from 12/08/2024
Very good
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Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
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Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
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Francois W.
Rating: 3 out of 5
following a purchase from 28/03/2024
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
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Patrick B.
Rating: 1 out of 5
following a purchase from 01/08/2024
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Salemkour L.
Rating: 1 out of 5
following a purchase from 30/07/2024
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
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Gilbert M.
Rating: 3 out of 5
following a purchase from 27/07/2024
Delivery was done correctly. Elegant hat.
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Henri B.
Rating: 3 out of 5
following a purchase from 30/07/2024
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
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Thierry R.
Rating: 2 out of 5
following a purchase from 22/07/2024
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
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Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
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Kauveh A.
Rating: 3 out of 5
following a purchase from 13/07/2024
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
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Christian M.
Rating: 3 out of 5
following a purchase from 20/07/2024
Package poorly sealed, opened!!!
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Renée G.
Rating: 3 out of 5
following a purchase from 19/07/2024
Poorly sewn between the two parts
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Pierre-Yves L.
Rating: 1 out of 5
following a purchase from 13/07/2024
-
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
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Yann B.
Rating: 3 out of 5
following a purchase from 13/07/2024
In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed
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Maurice T.
Rating: 3 out of 5
following a purchase from 19/07/2024
The retaining cord of the bob is unstitched on one side
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Michel Z.
Rating: 3 out of 5
following a purchase from 02/06/2024
The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.
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Katia D.
Rating: 3 out of 5
following a purchase from 13/07/2024
Fast delivery
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Emmanuelle D.
Rating: 2 out of 5
following a purchase from 03/07/2024
I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.
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Response from Chapellerie Traclet
Hello
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Elisabeth D.
Rating: 3 out of 5
following a purchase from 06/07/2024
The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.
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Christian B.
Rating: 3 out of 5
following a purchase from 04/07/2024
The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2024
Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!
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Jean-Pierre D.
Rating: 2 out of 5
following a purchase from 30/06/2024
I ordered and paid for two suspenders, but I only received one!
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
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Françoise H.
Rating: 3 out of 5
following a purchase from 01/07/2024
Disappointed with the item and the quality/price ratio
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Christiane S.
Rating: 3 out of 5
following a purchase from 05/06/2024
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
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