Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
I modified it a bit because I didn't like it too much (too stiff)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
The photo of the hat is very flattering compared to reality. Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to inform us of the issue encountered with your order.
For the photos, there are 4 of them, including one of the inside to show how it is mounted.
Please clarify any shortcomings to better understand the issue encountered with this purchase.
Knowing that if you need, like some customers, we are not closed to adding photos or explanations that we can send by email or provide by phone.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2023
Navigation on the site and phone contact were good but I still haven't received the hat.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
I didn't imagine the texture to be so soft, which prevents a good fit on the head.
A bit disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2023
Complies with description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
Quality product. The delivery conditions leave little choice and remain excessive.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2023
Navigation and delivery are OK, but your comment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
The item is compliant but the delivery was a bit disrupted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2023
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
Very disappointed
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Response from Chapellerie Traclet
Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
My order has still not arrived.
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Response from Chapellerie Traclet
Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2023
The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2023
Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing
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Response from Chapellerie Traclet
Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2023
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
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Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2023
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2023
I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985
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Response from Chapellerie Traclet
Hello
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2023
The manufacturing and thus delivery time was particularly very long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2023
Usually satisfied but not this time
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Response from Chapellerie Traclet
Hello
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2023
Hat at least two sizes too big does not correspond at all to what I ordered.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
Product compliant, order preparation to be reviewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2023
Delivery quite long but due to stock shortage
However, while my size is indeed 59
and I ordered the 58/59 it is too big
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Easy purchase, relatively fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
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Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Deadline not respected compared to the announced deadline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2023
No possibility to find the sought-after caps directly by size and available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2023
Finishing needs to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Well-made site but not explicit enough.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you indicate the type of explanation that is missing so we can see if we can provide them to better satisfy you. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Good
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