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Rating: 3 out of 5
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Correct delivery
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Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 3 out of 5
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
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A
Rating: 1 out of 5
Delivery 1 month
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 1 out of 5
we have not received anything to date
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Response from Chapellerie Traclet
dear
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
A
Rating: 2 out of 5
See continuation
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Response from Chapellerie Traclet
Hello
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Site okay cool
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A
Rating: 3 out of 5
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
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A
Rating: 1 out of 5
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Rating: 1 out of 5
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Rating: 3 out of 5
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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A
Rating: 2 out of 5
Not the right item upon receipt but simple return procedure
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
A
Rating: 3 out of 5
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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A
Rating: 2 out of 5
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
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A
Rating: 2 out of 5
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Product conforms to my request.
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A
Rating: 3 out of 5
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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A
Rating: 3 out of 5
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Rating: 1 out of 5
-
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Response from Chapellerie Traclet
hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
A
Rating: 2 out of 5
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
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Response from Chapellerie Traclet
Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Put on sale the out of stock items
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Response from Chapellerie Traclet
hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
A
Rating: 3 out of 5
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
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A
Rating: 2 out of 5
The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.
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Response from Chapellerie Traclet
Hello, normally the system for positioning pickup points is identical on all sites offering this service. What is the problem encountered? Once you have entered your address, the points appear on a map and you have the available pickup points. We hope that the hat gives you complete satisfaction. Best regards, Traclet Sebastien
A
Rating: 1 out of 5
Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!
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A
Rating: 3 out of 5
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
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A
Rating: 1 out of 5
I ordered 3 items. The hat received is not the right color (I ordered beige,
I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
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I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
A
Rating: 2 out of 5
Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.
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A
Rating: 1 out of 5
The site is pretty, the hat was very unpleasant.
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A
Rating: 3 out of 5
Announced for Saturday the 27th but distribution on Saturday!
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A
Rating: 3 out of 5
Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.
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A
Rating: 3 out of 5
Review delivery time!
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A
Rating: 2 out of 5
Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. Like many customers, if we are not available, you can leave us a message. Otherwise, we received an email on 22/05/23 at 11:28 AM and we replied on 22/05/23 at 11:38 AM. We have not received any other emails from you. We hope that the hat will satisfy you. Remaining at your disposal. Best regards, Traclet.
A
Rating: 3 out of 5
Delay too long without explanation and having to call by phone not receiving emails because the address on the site is incorrect?
Information took too long to finally reach me....
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Information took too long to finally reach me....
A
Rating: 1 out of 5
It's impossible I cannot answer your question the recipient did not go to pick up the hat.
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Response from Chapellerie Traclet
hello
thank you for your comment but in the case where you have not yet picked up the package. please wait to give a comment that is not based on anything.
remaining at your disposal
sincerely
Traclet
thank you for your comment but in the case where you have not yet picked up the package. please wait to give a comment that is not based on anything.
remaining at your disposal
sincerely
Traclet
A
Rating: 3 out of 5
Order received
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A
Rating: 3 out of 5
Hello, I regret to give a mediocre review as it is presumably my fault, indeed my cap corresponds perfectly to what I wanted but it is unfortunately too big.
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A
Rating: 3 out of 5
Practical, user-friendly site but the photos and descriptions presented do not fully correspond to the reality of the product when you have it in hand!!!
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A
Rating: 1 out of 5
I have not received my order
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A
Rating: 2 out of 5
Order placed and debited the first week of April and shipped, after a follow-up more than a month later, with 2 sizes smaller. Disappointing.
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