Customer reviews of Chapellerie Traclet

The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.

The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!

Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.

I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.

I never received my package

My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!

Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence

Still not received the item after more than a week.

Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.

Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...

Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.

Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...

If only the ordered size had been the right one....

A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...

Size error

Order sent very late with no email information, I had to call several times to get information. I ordered a size 46, it arrived as a 47 and the hat was twisted by the box too small. Really disappointed.

I got the wrong hat. And after soon two weeks I still am waiting for my right hat.

Very poor quality article

The quality of the hat is much lower than what the photos suggested.

Product seems to be of quality but size choice not suitable

Good evening Madam and Sir, the hat is too large, yet I ordered the same size as 10 years ago.

I did not receive them yet

The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed

Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!

I ordered a black hat and received it in brown

satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed

Significant defect on the hat, it cost me money to return it

Not of good quality

I did not receive my entire order

Very beautiful hat

Hat expected in 3 weeks, no communication about the delay, I had to call the hat shop, I feel like my order was simply forgotten

Perfect

Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field

Product not very effective

For the price very disappointed it is crooked the seam is not straight

All my current hats are size 57; your 57 size is too big

Hello The hat corresponds to my needs Best regards

Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you

The cap has small black dots embedded on the visor.

Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week