Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Still no hat ordered on 04/05/2023 for 05/05/2023 I requested noting that it was not delivered on 05/05/2023 for the sum of 41.30€ paying the maximum price plus 2€ for another delivery to my home I am 84 years old that it be delivered on 09/05/2023 I paid again 2€ still nothing. 2 years ago 2 hats that I never received. Do you think this is HONEST
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2023
Cap sold as a creation of the Traclet house in waxed cotton Millerain, in fact it is a cap from the brand JAXON & JAMES with no certainty of the origin of the fabric that is found 45% cheaper on the site chapeauxetcasquettes.fr
This is therefore a shameful dishonesty from the seller.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Model not very aesthetic and expensive. Delivery and site acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
Lack of information regarding deadlines, where the order is, expected delivery date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2023
We have still not received the order planned urgently and which was sorely missed at our daughter's wedding. We are very disappointed and will certainly not recommend you to our friends.
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Response from Chapellerie Traclet
Hello
as indicated when you placed your order, this model in this size of top hat had a delivery delay. This information was sent to you by email as below:
Awaiting restocking 19/04/2023 13:07:36
Payment accepted 19/04/2023 13:07:36
Following your email indicating that you needed it, we sent it to you by chronopost on Saturday morning.
According to the chronopost tracking, the issue is that the address communicated during your order was not correct. Below are the elements also sent by email and the tracking of your chronopost
Shipped Shipped Armada Levell 21/04/2023 18:00:43
XA024334621FR
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XA024334621FR&langue=fr&op=&form_build_id=form-Bxc1_wl-32U5ye40UjyMSN9oD--W8LwU5AtnJoz1GlY&form_id=chrono_suivi_colis_block_form
remaining at your disposal
sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2023
I knew what I was looking for but I didn't know the exact name, I had to scroll through all the pages to find it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2023
One question; is beige the new khaki?
When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)
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Response from Chapellerie Traclet
Hello
the ltm6 hat in khaki is khaki in color with an olive underside. The beige or natural color is a very light beige as well as the underside of the edges.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2023
You want to have my opinion while I am still waiting for my package. At first I was supposed to receive it on Saturday at 3pm then it was postponed to Monday. It is Tuesday evening more precisely 8:49pm still nothing. What do you want me to say! In your opinion, what do you deserve? 5 stars or a Blame. It's up to you!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2023
Comment below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Very thin UV protection bucket hat on top to the point of letting light through so I doubt its effectiveness. Therefore, expensive item with a very poor quality/price ratio. I will keep my old one which is much thicker.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Simple to use site..!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2023
Like all sites, nothing complicated. Disappointed with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Average finishing quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
I hope this is an exception, but 5 months between order and delivery is way too long! That said, the welcome at the store was impeccable, and the people answering the phone calls were cordial.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2023
Correct site, easy order, normal delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello. The site is OK the delivery too. But the quality of the product is very bad.
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Response from Chapellerie Traclet
Hello
Thank you for your message. Please let us know the issue encountered with this karakul made artisanally in Pakistan.
We also have Italian productions that are of European design and finish as well as in a more European shape.
It is of course possible to change it.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2023
Deception about the quality of the berets; they were not alpine hunter hats, see École Militaire des Chasseurs Alpins in Chamonix.
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Response from Chapellerie Traclet
Hello, there is no deception but simply the military model is not this one. The military model is the one without a cap or inner leather. Here is the link for the military model: https://www.chapellerie-traclet.com/fr/beret-militaire/3887-authentique-beret-chasseur-alpin.html. It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2023
The order does not quite match my request.
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Response from Chapellerie Traclet
Hello, what is the problem encountered if the model does not quite match your request? It is of course possible to change it if it does not suit you. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/02/2023
Hello, 25 days for delivery is long, thank you.
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Response from Chapellerie Traclet
Hello, yes the deadline has been exceeded. Please excuse us for this delay. We hope that the leather trilby hat gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2023
I have not received your hat. I received another one that suits me perfectly
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What reference do you need?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2023
package smashed
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Response from Chapellerie Traclet
hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2023
Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.
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Response from Chapellerie Traclet
Hello
what shape are you looking for for the protective cover?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Perfect and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2023
I am waiting for the delivery of my ordered item, please give me news.
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Response from Chapellerie Traclet
Hello, the order placed on January 25, 2023, was sent under tracking 6m18689526704. It was received on January 27, 2023. You requested to have a cap with more colorful patterns. As soon as we have the other arrivals, we will send you photos of the received models to see if this one suits you better. Indeed, the patchwork gives a unique cap and we cannot determine the cap before sending. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Too bad there is no size for the caps
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2022
Good quality, but endless delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Top quality
very long delivery for an item announced as available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
No review regarding Traclet to provide for now.
Return request sent as soon as the package was received.
Reason for return in the comments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2023
Very poor quality
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Response from Chapellerie Traclet
Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/01/2023
The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.
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Response from Chapellerie Traclet
Hello, please send us a photo at [email protected]. We will be able to verify the model sent. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2022
The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2023
The size M 56-57 that I usually take is too small.
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Response from Chapellerie Traclet
Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2022
At the time of ordering, a delay of 5 weeks was expected. After 10 weeks, and without any communication from customer service, I question this 'customer service'. And there, as if by magic, my order is sent the very next day! This is therefore a clear lack of seriousness.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay. We sent you an email following your request for order tracking indicating that the tricorne would be shipped within the week..
We hope, however, that the hat gives you complete satisfaction and will make you forget this slightly longer delay.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2023
It has a weird shape on one side, it's not circular
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Response from Chapellerie Traclet
Dear
Can you send a picture for this problem.
Regards Traclet Sébastien
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