Customer reviews of Chapellerie Traclet

The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).

On the site, the ribbon of the hat is black, but the one received is gray...

Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.

We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.

Poor finishing and return at our expense €10 to return a beret! Really very disappointed, I will not order again.

An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!

The size is not very respected.

Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.

The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.

Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.

Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!

The item does not exactly match the image on your site; it is not assembled in the same way.

It is regrettable to charge the amount of the order more than 3 weeks before delivery.

Correct

Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.

For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.

Very disappointed with the hat, way too big and no shape.
Not happy, don't say it's one size fits all.

I ordered other goods in France, and this is the first time this has happened to me.

Does not know where my package is.

I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.

Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.

Not satisfied with half of my order.

My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....

Product conforms to the description.

Order on 5/11, delivery on 26/12.........

To wear this hat, you need to have 2 heads

It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...

Cap not branded compared to the photo on the site.

The site, which answers questions, sends confirmation is not secure, so the email is in spam with a lot!!! Danger.... I thought I was hacked.

Received hat stained (stain removed with water) + a broken seam.

Fast delivery

Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?

Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'

The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??

The package was already opened before arriving at its destination. I will not place the second order initially planned.

The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++

I did not receive the right product, the after-sales service is non-existent. I do not recommend

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Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.

Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.