Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2022
The website is quite average but some hats are very very beautiful
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Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
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Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
Fast delivery! Products conform but really large compared to the size indicated, be careful! Return of the product for me..
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Response from Chapellerie Traclet
Hello
The Mr. Mitchell Duckbill Cap Navy Blue- Barts has an adjustment system at the back under the large inner grain that allows it to fit well on a head size of 56 if it is a bit large.
Were you able to adjust it?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Item received too small despite the size indication matching the measurements on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Order and delivery were quick except the color is not the right one...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2022
City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received.
Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The packaging leaves much to be desired
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2022
no issues on that side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2022
Hello, the hat meets my expectations, however I had chosen this model because it was specified that its manufacturing was done in Canada, unlike other models made in China.
I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
I posted a request on the contact form and received no response.
I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
No lining in the cap which lacks structure as a result. Complicated return for refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2022
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
Quality hat. Nice effect. However, order tracking is insufficient. Given a 2-week delay and 4 weeks later it is sent following 2 email and phone complaints. Arrived on time the day before my wedding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2022
good except the error on the bow tie error on a product 2 black and not a red one a black
good hat
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Hat way too big
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Response from Chapellerie Traclet
Hello
in case the hat does not fit, it is certainly possible to exchange it.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The filters are not refined enough.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
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Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Pleasant fabric to wear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.
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