Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2022
First order good nothing to say. 2nd beret too tight light blue instead of navy blue. 3rd order Night beanie useless zero
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
serious and efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2022
Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Changing and sparse information... On the date and place of delivery
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2022
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2022
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2022
ordered item very satisfactory, but delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2022
my opinion has already been given on the product
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Response from Chapellerie Traclet
Hello
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2022
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat.
Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience. Can you send us a photo of the issue encountered? An email with a discount for a future order will be sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Very easy to use, good choice with explanations.
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Response from Chapellerie Traclet
Hello,
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2022
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Way too big too wide: the headband and the rose.
I'm keeping that for my car
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Response from Chapellerie Traclet
Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2022
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2022
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Hat that you will find on AliExpress, at half the price.
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Response from Chapellerie Traclet
Hello, sorry, according to your order it is a children's cap and not a hat. This cap is indeed as indicated made in China. However, unless mistaken, our cap is not sold on AliExpress. It is a cap made for a brand and is not resold on this marketplace. If this model does not suit you, it is of course possible to change it for another product or a refund. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Not satisfied with the order.
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Response from Chapellerie Traclet
Hello, if one of the two caps does not suit you, it is of course possible to change it or return it. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2022
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Quality of the felt below my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
Still not delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
Deadline not respected product compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2022
I had given 5 to my previous order because it was impeccable, now 2 (Bad). It's far from being the case for this one. My partner's hat costing over 100€ arrived with numerous defects, several threads had to be properly adjusted as well as pieces of straw.
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Response from Chapellerie Traclet
Hello, we have taken your message into account. As we have indicated since 1995 that we sell online for any issues, please send us an email with a photo of the problem with the hat along with an explanation of the issue, and we will try to find a solution. No one is perfect, but we always strive to satisfy everyone in good faith. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2022
Defective item but no response to my message.
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Response from Chapellerie Traclet
Hello
a response has indeed been provided to your message.
Here is the entirety of our exchange below sent directly to your email address.
Remaining at your disposal
Best regards
Traclet sebastien
to Professionals
1 order(s) validated for a total amount of €46.95
Customer since: 03/08/2022
- 07/08/2022 - 22:52
Hello, I just received the hat I ordered but it is not in 56 as agreed and as it is written inside the hat, but it is 59.
This makes a very big difference in size and therefore it is unusable.
Best regards
Michael Sabba.
Sébastien
Hanae TRACLET - 08/08/2022 - 17:31
Hello,
We are following up on your message.
Please return it in its packaging and indicate this size issue so we can verify.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Delivery offered by chronopost as an option with a significant surcharge and arrival of the product with delay. What interest!!?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2022
no particular opinion
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2022
The photo and description of the hat on the website do not correspond at all to the delivered merchandise.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo to [email protected]. Remaining at your disposal. Best regards, Traclet Sebastien
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