Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The site is well designed. The photos are pretty.
Easy navigation.
However, the fact that most products are made to order gives an impression of drop shipping.
The colors in the photos differ slightly from the received item.
Otherwise, it's great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
Only 1 item out of 2 corresponds to what I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a model error. What is the reference that has an issue and what model did you receive? Can you send us a photo of the model to [email protected]? Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
Scam, received a sailor's cap but without the Corsican head emblem, which is what I ordered. Cap with Corsican head, so dissatisfied.
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Response from Chapellerie Traclet
Hello
We received an email on Friday at 4:40 PM and we responded the same day asking you to send a photo of the received model so we can take the necessary steps to change it for you.
Our email is [email protected]
Remaining at your disposal at 04 77 71 40 58
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2022
I am often blocked by cookies and I had difficulties displaying my cart before payment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2022
the color rendering on the site is sometimes misleading compared to reality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
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Response from Chapellerie Traclet
Hello
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2022
This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2022
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
Recurring identification problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Upon taking it out of the padded envelope, the product looks more like a cloth for cleaning the car than a hat to wear on the head... does not correspond to the representation on the Traclet site... at 45 euros, it's expensive.
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Response from Chapellerie Traclet
Hello, as shown in the photos of the bucket hat, the bucket is not a stretched fabric but more flexible since this bucket is not a hat that holds like the organic bucket reference 11530. https://www.chapellerie-traclet.com/fr/bob-chapeau-bucket-hat/11530-bob-organic-anti-uv.html. Remaining at your disposal to find a headgear that suits you better. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2022
the color of the cap does not match the color in the photo
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Response from Chapellerie Traclet
hello
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Delivery times a bit too long compared to the announced forecasts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2022
Navigation not easy via mobile (not tested on PC)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2022
Too long delivery wait
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
Payment by card has never been possible due to session expired issues with the credit agricultural despite validation in my banking app
Had to go through PayPal
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
I received my order as expected except that a straw hat has a sewing defect (a hole) that I will try to repair
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
The cap looks nice in the photo, but awful when you open the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
once the payment is made, you are told that the item is not in stock, so for the 24h delivery: missed. I still got my item on time anyway.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2022
Perfect products
Ultra fast delivery
Navigation on the site not great, improvements to be made.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
It should be specified when ordering whether the product is available immediately or if there is a delay. Do not wait until the order is placed to do so.
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Response from Chapellerie Traclet
Hello
thank you for your message, the delay is normally indicated in green for delivery 24/48 h and in red when there is a delay.
Then, this information is noted in the order summary and a third time, an email is sent.
remaining at your disposal
sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2022
Very good product.
But the delivery was a disaster. The box was completely smashed. Forced to fit into my mailbox. It's a miracle that my package was in one piece.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Terrible, Stay away.
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Response from Chapellerie Traclet
Hello
The order for England was placed on the 14th and shipped the same day under the tracking colissimo
CF242952895FR
Shipped Shipped Armada Levell 14/04/2022 18:03:45
Payment accepted 14/04/2022 18:03:45
Payment accepted 14/04/2022 05:29:03
According to the colissimo tracking, the package is on April 29 in the distribution center today.
Remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
Too long delays, necessary reminders ......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
Hello, I sent you an email yesterday. The Panama was a birthday gift .... finally a real Panama. I am surprised and disappointed that the hat was not delivered with a storage box or at least a dusty bag. Likewise, I would have liked a folding instruction .... I went back to the site. It is still a quality item ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2022
the black felt fedora hat Brompton has a cardboard look and feel unlike the chameleon hat from my last order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2022
Site of s***
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Response from Chapellerie Traclet
Hello
Thank you for your message, but this is incomprehensible.
We delivered you a Stetson western hat with personalized letters.
What is the problem you are encountering?
Remaining at your disposal to understand the issue.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2022
the first model did not quite meet my expectations. There is a rod that stiffens the chapka too much. I kept it anyway. The second model was being restocked. But when it was available again, I had to claim it to receive it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2022
nothing to say
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Response from Chapellerie Traclet
hello
can you tell us the reasons for this rating of 2 out of 5 for this Stetson hat with a 50% discount?
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2022
Navigation a bit complicated on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
very disappointed with the product as the logo is not centered - the purchase loses its interest - I am unpleasantly disappointed
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Response from Chapellerie Traclet
Hello
We received your photo the day before yesterday and
We sent you an email with a photo to indicate that the photo you sent us was poorly placed and that the edge of the cap needs to be raised.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
Difficult to read the offer at the beginning... You have to get used to the vision you have of your collections to find what you want
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Delivery time announced of 3 weeks… exceeded by 2 months!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
Unfortunately it was too big so we are waiting to see how it goes after we returned the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
2 orders placed on the site, 2 orders not conforming to the product photos. A wide choice of hats certainly, but still, the product photos need to be updated. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
It's not really what I hoped for, the beret size is too tight
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
Navigation on the site is quite easy but could be more relevant.
High delivery cost for a service not respected
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