Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
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Response from Chapellerie Traclet
Hello
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2022
I have not received the package
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
Navigation is not very simple to find a product we've already seen.
An interface to improve for more fluidity.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2022
Not delivered
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Response from Chapellerie Traclet
Hello
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Hat delivered with more than a month delay - terrible communication - impossible to refund
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Response from Chapellerie Traclet
Hello
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
Too slow to display.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2022
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
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Response from Chapellerie Traclet
Hello
The rating does not reflect the comments
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2022
Very very disappointed!
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Response from Chapellerie Traclet
Hello
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
The cane is very good except that it has some scratches that have been filled with paint of a different appearance
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Product conforms and is nice.
Lack of information on delivery and long delays
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2022
It's a very nice product, only the delivered hat does not exactly match the photos of the ad for a Trilby Radcliff ref. 2428 (4 photos show a slanted straight brim at the front which is not the case here). I am even more disappointed as I have been wearing a hat of this type for 5 years.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
The received item does not match the photo
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Delivery time too long. Customs fees CHF 25.70 extra
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2022
Still not received
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Response from Chapellerie Traclet
Hello
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2022
Cap ordered on the Traclet site. The visor is thick, which is good, but the fabric is really very thin and the color does not match what is displayed on a computer (I checked it on 3 different computers in total!)
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Response from Chapellerie Traclet
Hello
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
Very poor quality item, 2 months delay, terrible finish, I do not recommend this item, nor the seller who claims 15 days to 1 month delivery, when it is false
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Disappointed with the product
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Response from Chapellerie Traclet
hello
thank you for your message, can you tell us more about the issue encountered with this model. Do you find the cap unsuitable, size issue, fabric issue?
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
Products are often no longer available
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2022
Order well processed, good products but the package arrived completely 'exploded' and had to be repackaged by the carrier... too bad
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
A delivery error caused me to receive the package two weeks later. I realized it myself. Upon receipt, the item was well packaged and matched its description. When I sent messages, there were quick responses.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
Not satisfied, size error.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Extremely long delivery time (almost 2 months)
Product not compliant with my requirements.
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Response from Chapellerie Traclet
Hello
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable
too bad it was a nice promise but a lie
As for the suspenders they are very beautiful and more importantly made in France
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Response from Chapellerie Traclet
Hello
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
Hat not compliant with my order
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
navigation, delivery very good
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2022
I paid for chronopost delivery and I was not delivered on time. Huge disappointment
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2022
Very bad items, useless. I threw my money out the window.
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Response from Chapellerie Traclet
Hello
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
No information regarding delivery times
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2022
I am still waiting for the delivery !!
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Response from Chapellerie Traclet
Hello
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
expensive for a light beanie, not very warm for a sailor's beanie
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Response from Chapellerie Traclet
hello
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
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Response from Chapellerie Traclet
hello
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Mediocre quality item.
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Response from Chapellerie Traclet
Hello
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2022
there is no inflated plastic inside the hat to prevent it from deforming
average packaging.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
-
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Response from Chapellerie Traclet
Hello
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2022
No refund on a return when it is on sale. A shame!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2022
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
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Response from Chapellerie Traclet
Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2022
Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2021
The site is not user-friendly. The information is not clear
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Response from Chapellerie Traclet
hello
thank you for taking the time to give us a comment.
can you tell us more about the type of information and the issues encountered for the 9-inch basque beret?
On the site, of which here is the link to the product sheet, we clearly indicate its composition, dimensions, place of production, and manufacturing time.
What elements are you missing and what issues did you encounter in ordering it?
https://www.chapellerie-traclet.com/fr/heritage-par-laulhere/411-beret-basque-9-pouces-heritage-par-laulhere.html
remaining at your disposal
sincerely
Traclet sebastien
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