Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...
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Response from Chapellerie Traclet
Hello
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2022
I had to rate it average because I received a different cap than the one I ordered. It is much less pretty and I don't have time to exchange it. Very disappointed for a gift I made for my husband.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
See delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
I had covid and was unable to pick up my package from the post office, please resend it to 2 rue Pablo Neruda Levallois Perret 92300
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
Delivery after a month
Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
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Response from Chapellerie Traclet
Hello,
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2022
fast
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Response from Chapellerie Traclet
hello
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2022
order delivered incomplete, waiting for the supplement
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2022
I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.
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Response from Chapellerie Traclet
Hello, we have already sent you three emails to your address. Thank you for returning it in its packaging with the order reference and the new size you wish or what you want upon return. Our address: Chapellerie Traclet 14 impasse bardin 42300 Roanne. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2022
I have a size problem, I reported it 4 days ago and still have no response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2022
Beautiful beret but the description is misleading.
- the beret does not have 10% cashmere, the inner label says "100% wool".
- the diameter is not 30 but 27 cm!
This is not the same product!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2022
Fast delivery but disappointed by the quality of the beret.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2021
To get a refund and where to change size for the chapka
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Response from Chapellerie Traclet
Hello
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2021
Colissimo delivery announced on Tuesday arrived on Thursday!
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Response from Chapellerie Traclet
Hello, the order was placed on Monday, December 27, and it was shipped the same day. The normal delivery time with Colissimo is 2-3 days. So delivery on Wednesday or Thursday depending on the volume of delivery. We apologize for this delay beyond our control, especially during a period when the Covid epidemic is significant. Happy New Year 2022. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2021
Incorrect product delivered and delayed; bad faith and partial refund.
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Response from Chapellerie Traclet
Hello
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2021
A long delay due to the product being out of stock, so the delivery was also later than expected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2021
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
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Response from Chapellerie Traclet
Hello, we apologize for this error. Please send us a photo of the cap received by email and we will proceed with the exchange for the correct cap. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Quite average, disappointing!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2021
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
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Response from Chapellerie Traclet
Hello, we apologize if we made a mistake. Please send us a photo of the model received at [email protected] and we will proceed with its exchange. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2021
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2021
Fez hat too big compared to the ordered size
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2021
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Disappointing product in quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
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Response from Chapellerie Traclet
Hello
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
Good site, but not very responsive, if the product you ordered is out of stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2021
Still have not received my order to date
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Response from Chapellerie Traclet
Hello,
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
Package not received as agreed
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Response from Chapellerie Traclet
Hello
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
It was quick, important during this Christmas period
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2021
See my comments below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
I have to pick up my package at a different collection point than planned and I don't know how to get there
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