Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I did not receive the correct item, do not recommend
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Response from Chapellerie Traclet
Hello Hermine,
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
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Béatrice W.
Rating: 3 out of 5
following a purchase from 08/05/2026
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
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Response from Chapellerie Traclet
Dear Béatrice, we thank you for your feedback regarding your order on our site "Chapellerie Traclet." We are delighted to learn that you appreciated the packaging and delivery times, but we are sorry to learn that the size of your hat does not suit you. Please do not hesitate to contact us to explore return or exchange options to find the size that would suit you better.
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Michel J.
Rating: 3 out of 5
following a purchase from 06/05/2026
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
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Response from Chapellerie Traclet
Hello Michel, we thank you for your feedback and are pleased to learn that your package arrived on time and in good condition. We take your comments regarding the size of the bucket hat into account and will work to improve our description to better inform our customers in the future. Please do not hesitate to contact us directly if you have any other questions or suggestions.
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François Xavier B.
Rating: 1 out of 5
following a purchase from 28/04/2026
Not effective at all. Product purchased on 20 04, still not received. Maybe today. So not very effective
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Response from Chapellerie Traclet
Hello François Xavier,
Thank you for your feedback and we are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are doing our best to resolve this issue quickly. Please do not hesitate to contact us directly so that we can provide you with a solution.
Best regards,
The Chapellerie Traclet team
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Jeremy P.
Rating: 1 out of 5
following a purchase from 04/05/2026
The product does not suit me and the refund is impossible.
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Response from Chapellerie Traclet
Hello Jeremy,
Thank you for taking the time to share your feedback. We are sorry to hear that the product does not suit you. Our team is available to help you explore alternative solutions. Please feel free to contact us directly.
Best regards,
The Chapellerie Traclet team.
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Michel R.
Rating: 1 out of 5
following a purchase from 04/05/2026
I am very satisfied, everything was impeccable. Thank you for everything
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Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. Do not hesitate to come back, we will always be happy to serve you.
Best regards,
The Chapellerie Traclet team
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Pierre L.
Rating: 1 out of 5
following a purchase from 23/04/2026
Good evening, the hat is not my size. It is navy blue, I ordered the jeans color. I am not satisfied.
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Response from Chapellerie Traclet
Hello,
it is indeed possible to exchange for a different size and color as we have received your order for this model Docker Beanie Brindisi Cotton Navy UPF 50 + - Traclet - Size: M - 56/57 cm
Reference number: 415011-MARINE
Remaining at your disposal
Best regards,
Traclet
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2026
The lower plastic finish and uncomfortable feel for a cap of this price was not up to par despite a month of waiting. We will see how the return goes, especially since no cash refund is apparently planned.
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Response from Chapellerie Traclet
Hello Christophe,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations and we understand your disappointment. Please know that your return is valuable to us and we will do our best to assist you in this process. Do not hesitate to contact our customer service for any questions regarding the return or refund procedures.
Best regards,
The Chapellerie Traclet team
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Clément D.
Rating: 3 out of 5
following a purchase from 03/03/2026
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
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Alan J.
Rating: 2 out of 5
following a purchase from 25/04/2026
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
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Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
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William B.
Rating: 3 out of 5
following a purchase from 24/04/2026
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
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Maryline R.
Rating: 1 out of 5
following a purchase from 22/04/2026
Delivery time too long, hats too small and no time to return them as we were going on vacation. Disappointed.
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Response from Chapellerie Traclet
Hello Maryline,
Thank you for your feedback. We are sorry to hear that the hats did not suit you and that the delivery time was an inconvenience. We invite you to contact us directly so that we can find a solution that will satisfy you. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
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Nathalie D.
Rating: 3 out of 5
following a purchase from 23/04/2026
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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Marcel G.
Rating: 3 out of 5
following a purchase from 27/03/2026
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
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Jean Paul B.
Rating: 1 out of 5
following a purchase from 11/04/2026
Bad product, a copy of the brand made in Orthez.
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Hervé D.
Rating: 2 out of 5
following a purchase from 19/04/2026
No exact size
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Response from Chapellerie Traclet
hello
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
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Bernard P.
Rating: 3 out of 5
following a purchase from 16/04/2026
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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Carine N.
Rating: 1 out of 5
following a purchase from 14/02/2026
I will be completely honest, the hat itself is beautiful but the after-sales service has been terrible. I sent so many messages for my delivery to be made. The waiting time was not respected. To say during the purchase that we would have the order within 40 days, which was not the case. I waited more than 60 days to receive my order. At one point, I thought this online store was a scam.
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Response from Chapellerie Traclet
Hello, it's true that a Pharrell hat in red in size 62 cm is not easy to find, we are one of the last hat makers to offer this service. We understand your impatience to receive this unique hat. However, the master hat maker who makes it is the only one crafting it and on this model, it is completely molded by hand, especially since size 62 cm is a less common size. Despite this very negative note, we hope the hat gives you complete satisfaction. Best regards, Traclet Sebastien, Hat Maker.
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Adrien D.
Rating: 3 out of 5
following a purchase from 12/04/2026
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
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Patrick T.
Rating: 1 out of 5
following a purchase from 09/04/2026
This is the first time I am not satisfied with my order. I had to return the package at my expense as it was a sizing issue that I was not responsible for.
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for your feedback, and we are sorry to learn that your experience did not meet your expectations. At Chapellerie Traclet, we place great importance on our customers' satisfaction and are committed to resolving such issues. Please do not hesitate to contact us directly so that we can find a solution that suits you. Your trust is paramount to us.
Best regards,
The Chapellerie Traclet team.
J
Jean-Jacques M.
Rating: 2 out of 5
following a purchase from 06/04/2026
Does not meet my expectations, compared to our previous purchase
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Response from Chapellerie Traclet
Hello Jean-Jacques,
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
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Odile C.
Rating: 3 out of 5
following a purchase from 04/04/2026
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team
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Morgan R.
Rating: 1 out of 5
following a purchase from 11/03/2026
I received a damaged hat and they ask me to pay 6.5 for a return, no I am not satisfied, to this day I still have not received the new one. I am not sure I will order here again.
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Response from Chapellerie Traclet
Hello Morgan,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a damaged hat and that the situation did not meet your expectations. Your satisfaction is our priority and we have taken care of this return and the exchange for a more suitable model and a new size.
We hope that the hat will satisfy you this time.
We hope to have the opportunity to regain your trust.
Best regards,
The Chapellerie Traclet team
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Hervé M.
Rating: 2 out of 5
following a purchase from 31/03/2026
The one-size-fits-all nightcap ordered and the high elasticity of the material means it detaches very quickly during the night. It clearly loses its interest.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.
We can also offer you this model in other less elastic weaves.
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
The Chapellerie Traclet team
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Poirrier P.
Rating: 3 out of 5
following a purchase from 19/03/2026
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
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Response from Chapellerie Traclet
Hello POIRRIER,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel
Best regards,
The Chapellerie Traclet team
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Jean-Claude D.
Rating: 3 out of 5
following a purchase from 19/03/2026
Good product but delivery is average, it must have been done twice.
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team
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Eric V.
Rating: 3 out of 5
following a purchase from 16/03/2026
Disappointed by the rendering of the product on me, the limits of online shopping!
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Response from Chapellerie Traclet
Hello Eric,
We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.
Best regards,
The Chapellerie Traclet team.
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Michel J.
Rating: 2 out of 5
following a purchase from 09/02/2026
I ordered a cap in size 58 and I received size 59
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Response from Chapellerie Traclet
Hello Michel,
Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.
Best regards,
The Chapellerie Traclet team
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Aline B.
Rating: 3 out of 5
following a purchase from 15/03/2026
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
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Response from Chapellerie Traclet
Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.
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Anne O.
Rating: 1 out of 5
following a purchase from 28/02/2026
Good quality product as ordered. However, it is disappointing that the after-sales service is so unpleasant.
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Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback, and we are glad that you are satisfied with the product. We apologize for the disappointing experience you encountered with our after-sales service. Your satisfaction is our priority, and we will ensure to improve our communication. Please do not hesitate to contact us directly if you wish to discuss your experience further.
Best regards,
The Chapellerie Traclet team
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Véronique G.
Rating: 3 out of 5
following a purchase from 11/03/2026
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
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Response from Chapellerie Traclet
Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.
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Freddy Lay L.
Rating: 3 out of 5
following a purchase from 10/03/2026
It is regrettable that there are no fixings provided to withstand the wind.
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Response from Chapellerie Traclet
Hello Freddy,
Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The Chapellerie Traclet team
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Catherine F.
Rating: 1 out of 5
following a purchase from 06/02/2026
Never received this order
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Response from Chapellerie Traclet
Hello Catherine,
We are sorry to hear that you have not received your order. We have just filed a complaint with Colissimo to see where the package is.
If we cannot deliver it to you, we will refund you as we had sent you the last pair.
Best regards,
The Chapellerie Traclet team
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Sylvain R.
Rating: 1 out of 5
following a purchase from 05/03/2026
Not the ordered size, and after telling me: return of the correct size this week: I am still waiting...
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Response from Chapellerie Traclet
Hello
please excuse us.
We had forgotten to send you the tracking of your shipment and the package was returned to us this morning.
The package is leaving today under tracking colissimo 9M01126602604
It should arrive Wednesday or Thursday at the pickup point.
Best regards
Traclet
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Eric M.
Rating: 1 out of 5
following a purchase from 01/03/2026
I have never been delivered
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Response from Chapellerie Traclet
Hello Eric,
Thank you for taking the time to share your opinion.
Your package has been waiting for you since March 5 at the relay point you chose during your order
https://www.laposte.fr/outils/suivre-vos-envois?code=9M01102299989
Best regards,
The Chapellerie Traclet team
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Alain H.
Rating: 3 out of 5
following a purchase from 20/01/2026
no intermediate information on the delivery delay
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Response from Chapellerie Traclet
Dear Alain,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.
Sincerely,
The Chapellerie Traclet Team
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Alain B.
Rating: 1 out of 5
following a purchase from 02/03/2026
I am disappointed.
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your review. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority and we would like to understand what may have disappointed you in order to improve our services. Please feel free to contact us directly to discuss this.
Best regards,
The Chapellerie Traclet team
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Mahamoud B.
Rating: 2 out of 5
following a purchase from 11/02/2026
Delivery times are very long
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Response from Chapellerie Traclet
Hello Mahamoud,
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 11/02/2026
Satisfied with the product but delivery times excessively long without any information explaining it
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Response from Chapellerie Traclet
Madam Evelyne, we thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are pleased that you are satisfied with your product, but we are also sorry for the delivery delay and the lack of information on this subject. Please be assured that we take your comments into consideration to improve our service.
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