Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2021
Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Serious.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Very good.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2021
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2021
Out of stock. Waiting time +++
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
The delivery time of 3/4 weeks was indeed well noted when choosing the size. This manufacturing delay is also indicated in the order summary and a third time, an email is sent to indicate this delay.
We understand that for many 3/4 weeks may seem long but unfortunately Laulhere, which is the last manufacturer of berets for the army, currently requires a delay of 3/4 weeks that we cannot reduce as they have no stock.
Thank you for your understanding.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2021
Beautiful Bachis that did not arrive for our Digne corsi lavender contract
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2021
Super fast delivery. However, the product was received in paper packaging that had many grease stains...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2021
I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2021
Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
Hat finish not perfect for the price. The rest is perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2021
Random delivery
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, the delivery had a delay on the captain's cap.
The information was indicated when choosing the size as well as by email.
We are sorry but for the quantity ordered we only have two sizes 57 cm in stock out of three.
Thank you for your understanding
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2021
Review the returns.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2021
Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2021
Too bad you put glue on the belt that is on the hat if you want to remove it, it leaves nice glue marks.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2021
There is an error in the shipment.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
The site is very well done, however when you order you are given a delivery time of 3 weeks and I waited 1 month and a half to be delivered (after having called and complained, coincidentally the same day my order was shipped!).
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delay, currently Tilley has delays in its production of Tilley wanderer. We had arrivals the week of your call; that is why it was shipped the day of your order.
We hope that the Tilley hat will satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2021
Communication problem regarding the order of this hat which almost did not arrive on time for the scheduled ceremony date.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2021
Color not exact
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2021
The cap did not match the ordered model and arrived more than a month and a half late! Good quality, fortunately!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2021
a bit disappointed with the product and the color of the visor
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2021
Deceptive photo
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for taking the time to leave a comment.
Can you tell us more about why the photo is deceptive?
Indeed, the model received is the model we sent you, which is on our site taken on a head.
What issues are you encountering?
remaining at your disposal to find a solution to satisfy you.
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Correct presentation, but in my case, the product received did not correspond - by far - to that presented on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2021
Well, a lot of choices for all budgets, good quality
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2021
ok for the site
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2021
Order placed on July 7 with express delivery for next day delivery. As of July 24, no package received, no electronic or paper delivery notice, no SMS.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if you have not received your order.
We will make a claim on Monday regarding the first shipment and we will send it to you again on Monday.
Please excuse us for this inconvenience
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2021
I expected to receive my hat in a box to keep it in good condition, but I simply received it in a packaging box, so I have to find a way to store it while keeping its shape... I am very disappointed..:(
Translated reviews
Response from Chapellerie Traclet
Hello,
The Flechet brand does not offer a hat box for its models.
However, we offer hat boxes for storage.
The cartons are necessary for transport so that you can receive them in good condition and in good shape, which is the most important.
Then if you want a hat box for storage, we have them but it is a different service. Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
the post forced the package to fit in the box, impossible to take it out, had to tear the cardboard at the risk of damaging its contents, complaint made to the post office.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2021
Long wait for order to arrive!
Once received, item poorly sized and not as described!
Item returned!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for the delay.
However, this model is one size fits all as it has an adjustable back.
What sizing issues did you encounter?
We have been selling it for several years but we have not had any sizing issues until today
Remaining at your disposal to improve the miki.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2021
Non-respect of the announced delivery time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2021
Hello, your site is intuitive, the delivery was made on time but disappointment upon opening, indeed, I ordered black suspenders and received beige ones, despite the delivery note conforming to my choice. Given the short time frame of my ceremony, I am forced to keep them. A bit disappointed even if the product itself has not yet been worn
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2021
order with 2 months delay
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
Delay far too long, ordered 14/06 delivered 16/07, without any email indicating the delay
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delay, our manufacturing workshop had a delay in its production and we had to extend the delivery time.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
I have a business and there is an error on the order. Too long delays
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2021
delivery conforms to the order, but too long delay.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2021
The site is excellent, as is the offer. However, 5 weeks after my order, I still have not received my hat, while I live in Belgium: a week (business days) delivery time seems a bit long, while the announced delivery time in France is much shorter.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2021
Long delays, items in stock on order and out of stock after purchase, hence the one-month wait for delivery?
Translated reviews
Response from Chapellerie Traclet
Hello, the information about the delivery time was clearly noted when choosing the size, and the information was also notified by email. Waiting for restocking 30/05/2021 20:53:33 Waiting for payment by check 30/05/2021 20:53:33 Best regards, Traclet Sebastien
We use cookies for audience measurement and improving user experience.
English 
Français