Customer reviews of Chapellerie Traclet

No refund possible
Misled about the product
Website for returns not simple

There are not enough photos on a mannequin or in a situation to get a better idea of the hat.

barigoules

Usually no issues, this time the JUSTIN MOORE straw hat received in black is all ripped on the left side and thus shows the white straw, it's milk it's a hat for 130 euros

When there is a supply problem with an item in the order, we are not notified and the entire order is blocked. In the end, from 4 weeks of delay for my hat, I arrived at 8

The cap is very nice, but the delivery time (5 weeks) should be taken into account. However, I received a response to each of my phone calls to track the delivery.

I ordered a Tilley hat, I paid for express delivery with TNT, to receive the package the day after shipping as indicated. The item was shipped on June 25. On June 29, having still received nothing, I called. I was sent an email saying that the item had indeed been shipped. I was finally delivered on July 1. The logistics really leaves much to be desired.

Hat is great but delivery times are really very long

Out of stock which is not a problem in itself, but a little lack of communication. A simple word to indicate where the order stands would have sufficed

thank you for the quick shipment! however, in the shipping box, the hat did not have a 'cardboard support' placed so that the hat was well maintained - on its crown; something I find at 'good click good kind'..... not even a booklet for the maintenance of this hat... it would be great to have that for each hat (after all, all different!!) so well personalized by the manufacturers.. or you, official resellers.. thank you

As of July 8, 2021, I still have not received the hat

Several orders of headgear from Traclet without too many issues (just a size problem once). Order of suspenders arrived with a defect related to the placement of a label on the elastic fibers. Exchange made after return but would have been at my expense if I had not insisted. Had to send a photo of the problem and call because they apparently did not read the reason for the return in the form provided for this purpose. Surprising thing: the new suspenders are a bit different from those received first and returned. The new ones look good compared to the visual on the site unlike the first returned ones whose leather trim was lighter (and not sewn straight by the way) and the metal blocks were not identical (on the new ones it is well written 'Hercule'). Maybe an old collection during the first shipment. The experience is therefore mixed, doubt being allowed and I still do not understand why some businesses find it normal to have such defects just like the threads not stopped on some garments sometimes. Fortunately, exchanges by email and phone are responsive and once the exchange is accepted, the return label arrives very quickly.

The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...

I have great difficulty connecting to my account.
Return shipping costs are payable.
Their emails go to spam.
My order was delayed.
They do not respond or very slowly.
One of the products is not correct.

I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.

While a delivery time of 15 days was announced on the site, it was made beyond a month, and no spontaneous information from Traclet reached me to inform me of this delay.

Products of good quality. THE DELIVERY VERY BAD. THE DELAY IS VERY LONG. ORDER PREPARATION/LOGISTICS SERVICE BE CAREFUL, AS IT CAN DAMAGE THE IMAGE OF THE COMPANY, THE FIRST IMPRESSION IS VERY IMPORTANT IF YOU WANT TO KEEP YOUR CLIENTELE.

You forgot my order, although you received it a week before the hat I was waiting for. I had to remind you and after that everything was very quick.

I am disappointed because I only received part of my order without being informed and I do not know if it is due to an error or an oversight: I received the hat but not the telescopic walking stick

The description of the ordered product does not match the product

The product does not correspond in any way to the photos

I placed an order on April 28 for delivery within 2 weeks (according to the Traclet site). I received the order on June 18. So for a delivery within 2 weeks, it took more than 7 weeks to receive my order. Not reliable. No excuse or understanding from the after-sales service.

The product matches the order, the delivery was quick, however my box was torn and half open.

I received the cap; but it is not the cap I ordered and paid 49.99 plus shipping fees. Received cap; Olive mosquito-repellent neck cover Hatland. 39.99 euros. Ordered cap; Janou UPF50 + Khaki neck cover Hatland 49.99 euros.

Overall low-quality item

Hello, the visor is all scratched.

The one-size cap being too tight, I had to return it. I regret that the return shipping costs are the responsibility of the customer. I should have inquired beforehand.

The delivery time is very long and when you call either they answer or the person is very unpleasant

Perfect delivery and tracking. Regarding the supplier, perfect, packaging and timing perfect. Regarding the product, average quality and size matching varies depending on the model for the same brand. Best regards,

Hello
The indicated delay was indeed stated as 3/5 weeks for manufacturing.
For the person you called, you called the store and not the website.
The person kept you informed in addition to the various emails that were sent to you for the
Tracking of your order.
We hope that the hat meets your satisfaction.
Remaining at your disposal at 0477714058 to discuss it.
Best regards
Traclet Sébastien

Order not received, no explanations... too bad

Hat too big

I placed an order for a Gavroche style cap, order made on 06/04/21, the site indicates delivery between 48h and 72h. To date, I have been debited for my item but have received no news or delivery. I will return to the site soon to inform future customers of the seriousness of this company which is currently not professional.

Color choices for each model are a bit limited, especially on the light gray tone which is a classic.

Too bad there is no rating (-) 20!

The ordering site is not simple, it is not intuitive and generates errors. If there is an error, the solution provided is not very customer-friendly compared to other online sites that do not charge for shipping twice.

A month of waiting to receive my order, which can be explained by the COVID period that extends delivery times. But zero communication, and information obtained with difficulty. It's a shame. In the end, the two caps are very nice although one of them is too small. Even though the same size was ordered and received.

Very long wait

Average

A bit disappointed with customer service (regarding an unapplied discount voucher), which asked me for a copy of this voucher, which I sent by email on May 25 and still no response to this day!!!