Customer reviews of Chapellerie Traclet

GOOD PRESENTATION OF PRODUCTS AND THEIR DESCRIPTION. QUICK SHIPPING IN A SHORT TIME. CAREFUL PACKAGING. I AM DISCOVERING THESE PRODUCTS, TIME IS NEEDED TO APPRECIATE THEM, UPON UNPACKING, THESE HATS SEEM TO MEET MY EXPECTATIONS.

More detailed view would be better.

Upon receiving my product, I am a bit disappointed regarding the quality of the finish and the price of the product which seems a bit expensive to me!!!!

I find that the delivery is very long, I am disappointed!

Delivery time much too long (several weeks). Quality/price ratio not interesting. I am not satisfied with the delivery due to the delays. Otherwise, very correct reception by the chosen distribution center.

Very good products, but very long delay and no information.

I have not yet received my order!

Shoddy manufacturing.

Nothing to say about the site, and the order is consistent with the model seen on the site. A good month delay between order and delivery, no information in the meantime, it's borderline when ordering for a ceremony. And a small downside, I received 2 emails 1 minute apart, one informing me that the order had been shipped and the second saying 'in restocking', so contradictory....and disturbing: what to understand??.

A long-time customer, I was surprised by the management of this order. Indeed, you have a very good automatic reminder system for the cart from a marketing point of view. However, there are bugs, probably related to IT, certainly. But very annoying, as they make it impossible to place an order with a choice of delivery and payment. So, well done, someone at your place has recovered the problem and managed it. In absolute terms, this is not normal. I had to write several times to explain the situation. I was reminded about my cart and no one answered my questions. Finally, there is a person who took the case in hand, perhaps because I reminded them that I was a 'long-time customer'. So my rating is more relative to the 'bug'...... It's up to you to see. Thanks again to the person who 'reacted', well done and congratulations.

Very good site and service. But disappointed with the products received. Of the two head coverings ordered in the same size, one is too small, the other too big. I always have reservations about ordering this kind of product online, I think this is the last time. It would be good to check the actual size of the items sold and provide indications in the product sheets, such as 'size large' or 'order one size down'.

Fast delivery but poor quality product that does not match the quality of your hats.

I am very disappointed, I received my hat 3 days late and it has a stain, so it is impossible to wear it without looking ridiculous. I did not find a return slip in the box, I wrote to you two weeks ago to ask how I could return it and I have not received a response. I want to return it and get a refund.

I would give a real review when I have worn the hat a bit...

Good product but delivery times a bit long and (it's a shame) logo a bit too small.

Ordinary quality.

SENDING ERROR

Navigating the site is quite easy. It would be beneficial to have a bit more photos per hat. The shipping is fast, however the delivery was not up to par in the sense that the package was left at the bottom of the stairs (individual house) on a rainy day without a phone call or knock on the door while we were at home. Result: wet cardboard and fortunately a friend was passing by and went up the stairs to retrieve the package to bring it to safety!

I received the ordered hat but it was in the same packaging box without a box or bag to protect it. This surprised and disappointed me regarding the treatment given to the merchandise. Otherwise, the delivery was on time and the hat matched my request.

The shipping and return costs for a €10 item are too high...

Still not received, it's been almost 10 days

Hello, Not simple.

Order promised in 24/48h and 7 days later still not received.

Indeed, I had tried to contact the hat shop by email but I was not getting a response, as I still had not received the hat and the money had been withdrawn from my account for a long time (order placed almost 1 month before).
I had to intervene by threatening to make a formal notice if there was no response within 8 days. The next day I received one where they told me it was a mistake. They had sent me a screenshot of an order but from another person. On the same day, I received another email from them saying that my order had been shipped and that it would arrive in 4 days: which indeed happened.

Your size 60 is too big, I will return it but the return shipping costs are at my expense, well done Traclet this is the last time I order from you

Fast and careful shipping but disappointed by the hat

Very slow delivery... more than 15 days

Shipping and return fees for Switzerland are way too high

If I hadn't called, I wouldn't have heard anything about a cane purchased for a birthday on 04/18. It arrived 12 days later on 04/30, the day of the birthday, phew!!

Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.

After paying for the product ordered online, I received a message from TRACLET informing me that there would be a delay in its delivery due to stock shortages!
Then, two days later, an email from TRACLET indicated that the cap was... being shipped!! I was completely confused; anyway, my order did arrive. It may have been a lack of coordination between the services.
Regarding the delivery, even though I had specified that this package was intended for an elderly person with reduced mobility, etc... and that I had communicated her mobile number so she could be contacted during delivery, the person in charge of delivering the package did not contact the recipient (even though her mobile number was prominently displayed on the package!), and was about to leave without dropping off the package while the recipient was at home.

Shipping costs are the responsibility of the customer. Return shipping is also the responsibility of the customer. Refund of the total price pending.

2 months for a beanie

2 strange things:
In my order, it is specified that I would have to wait because there are supply difficulties... I asked by email for explanations, an idea of the new deadline... no response!!!!
And yet within 48 hours I was notified that my order was shipped and I could track my package!!
On the announced day of receiving my package at a Relay point, I received a text message saying that my package was blocked because I had customs fees to pay and I was invited to connect to a website.... I did not respond to this text which was a scam..... I received my package without any issues
BUT HOW DID THEY GET MY NUMBER??????????????

Fast delivery but the ordered item is not the right one and my order arrived at another customer...

I didn’t receive the item yet.

Very nice hat, I was super happy I didn't have to wait an eternity to receive it but unfortunately it was too big so I returned it to receive one in my size

PACKAGE NOT RECEIVED

Good quality hats... but I absolutely wanted a hat made in France, and I ordered it as such. On one of the two, no origin so no certainty.... and on the second, made in Italy. I would have preferred a bit more honesty.

We are surprised to find that the 2 hats are not of identical manufacture!!!